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2019 | OriginalPaper | Buchkapitel

3. Die Gestaltungsfaktoren des Einkaufserlebnisses

verfasst von : Andreas Toth

Erschienen in: Die Treiber der Customer Experience

Verlag: Springer Fachmedien Wiesbaden

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Zusammenfassung

Dieses Kapitel definiert die wesentlichen Treiber des Einkaufserlebnisses mit einem Fokus auf die Erlebnisgestaltung im Handel.

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Fußnoten
1
Für Übersichten siehe beispielsweise (Baker et al. 1994, S. 329 ff.; Baker et al. 2002, S. 123 ff.; Turley und Miliman 2000, S. 198 ff.; Reith 2007, S. 55 ff.; Müller 2007, S. 59 ff.).
 
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Metadaten
Titel
Die Gestaltungsfaktoren des Einkaufserlebnisses
verfasst von
Andreas Toth
Copyright-Jahr
2019
DOI
https://doi.org/10.1007/978-3-658-23704-2_3