2015 | OriginalPaper | Buchkapitel
Discussion and Conclusions
verfasst von : Vijay Pereira, Ashish Malik
Erschienen in: Human Capital in the Indian IT/BPO Industry
Verlag: Palgrave Macmillan UK
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In this final chapter, we review the contributions of various theoretical strands of literature included in this book and how these are integrated with the findings at a within- and cross-case analysis level. It also discusses the cross-case findings and develops two theoretical frameworks for understanding (1) the factors that shape employer-funded training decision-making in the context of the Indian IT/BPO industry and (2) human capital management practices in India’s IT/BPO sector. The chapter then concludes by proposing key explanations for variations in training and human capital management practices within the IT/BPO industry.