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IT Progress Indicators: Sense of Progress, Subjective Sense of Time, User Preference and the Perception of Process Duration

IT Progress Indicators: Sense of Progress, Subjective Sense of Time, User Preference and the Perception of Process Duration

T. S. Amer, Todd L. Johnson
Copyright: © 2014 |Volume: 10 |Issue: 3 |Pages: 14
ISSN: 1548-3908|EISSN: 1548-3916|EISBN13: 9781466657144|DOI: 10.4018/ijthi.2014070105
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MLA

Amer, T. S., and Todd L. Johnson. "IT Progress Indicators: Sense of Progress, Subjective Sense of Time, User Preference and the Perception of Process Duration." IJTHI vol.10, no.3 2014: pp.58-71. http://doi.org/10.4018/ijthi.2014070105

APA

Amer, T. S. & Johnson, T. L. (2014). IT Progress Indicators: Sense of Progress, Subjective Sense of Time, User Preference and the Perception of Process Duration. International Journal of Technology and Human Interaction (IJTHI), 10(3), 58-71. http://doi.org/10.4018/ijthi.2014070105

Chicago

Amer, T. S., and Todd L. Johnson. "IT Progress Indicators: Sense of Progress, Subjective Sense of Time, User Preference and the Perception of Process Duration," International Journal of Technology and Human Interaction (IJTHI) 10, no.3: 58-71. http://doi.org/10.4018/ijthi.2014070105

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Abstract

Users of information technology (IT) often encounter “progress indicators” during their interactions. These graphics (e.g., progress bars) appear on computing screens as users wait for a task to complete. The purpose of progress indicators is to inform users of the progress being made to complete a task. This study employs two theoretical models from psychological research on human waiting to develop specific hypotheses related to the design of progress indicators: the sense-of-progress and the subjective-sense-of-time frameworks. The results of three experiments indicate that progress indicators exhibiting key characteristics from these frameworks influence user experiences. Experiment 1 revealed that participants preferred a linear progress bar to a cycling progress bar. Experiment 2 revealed that participants preferred a video progress indicator to a cycling progress bar, and judged the process duration to be shorter with the video progress indicator. Experiment 3 revealed that the video progress indicator yielded the best user experience.

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