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2014 | Buch

Introduction Kapitel lesen Erstes Kapitel lesen

e-Government and Employment Services

A Case Study in Effectiveness

verfasst von: Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles

Verlag: Springer International Publishing

Buchreihe : SpringerBriefs in Applied Sciences and Technology

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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Über dieses Buch

This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d’Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed. In addition, the extent to which each system has been a driver of employment within its region and country is evaluated in relation to the impact of the industrial and commercial background. Readers will gain a deeper understanding of the main factors that might influence the effectiveness of e-Government and appreciate how the use of information and communication technology (ICT) may appear to improve the execution of government functions yet not achieve a true increase in effectiveness.

Inhaltsverzeichnis

Frontmatter
Chapter 1. Introduction
Abstract
This chapter contains an introduction to the basic e-Government concepts that frame the approach followed in this publication. We also analyze the historical evolution of these systems in terms of the main actions carried out by institutions in support of their development. The analysis in support of the development of the proposed framework is applied to two real-life cases to improve understanding of e-Government and of why conceptual models sometimes fail.
Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles
Chapter 2. Framework
Abstract
This chapter focuses on building a framework for classifying e-Government projects according to concepts such as activities, stakeholder relationships and types and information system typologies. We examine public administration models and their need for adequate information system support, discussing the reasons why the ICTs still only provide limited support to government activities. We identify four public administration typologies and the information system models that best fit them in terms of information exchange needs and use. To identify different ICT strategies in public administration, we propose a classification of social systems according to integration level parameters.
Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles
Chapter 3. Evaluation Methodology
Abstract
This chapter proposes an evaluation methodology for public ICT-based labor market services, based on analysis existing e-Government assessment frameworks. We used several evaluation methods to identify the main e-Government assessment dimensions, levels, stakeholders and value dimensions for labor market systems.
Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles
Chapter 4. Employment Services in Catalonia
Abstract
This chapter analyses the Catalan public employment service (Servei d’Ocupació de Catalunya, SOC) and the relationship between public agencies in Spain, considering, in particular, the main constraints related to their legal frameworks within the labor market. Existing technical architectures, databases, portals, ICT applications and services are also described and analyzed. Regarding services, multichannel solutions such as employment offices, self-service points, Internet and portals, among others, serve different stakeholders such as jobseekers, companies, public administration bodies, private employment agencies, training companies, etc. The system as a whole is assessed from an e-Government perspective on the basis of measurement of the main factors related to the dimensions of the proposed framework.
Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles
Chapter 5. Borsa Lavoro Lombardia
Abstract
This chapter describes the Italian Borsa Lavoro Lombardia (BLL) portal, an interoperable regional system connected to the Italian national labor market system and operating as a node to provide employment, training and education services in Lombardy. Discussed are BLL’s premises and aims, stakeholders, alignment with guidelines for Italian e-Government plans, subsystems, services, policies and operational guidelines. The historical evolution of this system is also analyzed considering key aspects such as political and strategic decisions, usage data, measurement of the main factors related to benefits and factors influencing website performance.
Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles
Chapter 6. Comparisons and Concluding Remarks
Abstract
This chapter makes a detailed comparison of the information systems underpinning the BLL and the SOC, considering the basic approaches adopted in the respective models, design and development, in accordance with the social and legal requirements for each region, and also analyzing and diagnosing them in terms of performance. The key findings are considered in relation to other reputable models, like that developed by Claudio Ciborra and based on the concepts of care, hospitality and cultivation.
Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles
Backmatter
Metadaten
Titel
e-Government and Employment Services
verfasst von
Maria Grazia Fugini
Piercarlo Maggiolini
Ramon Salvador Valles
Copyright-Jahr
2014
Electronic ISBN
978-3-319-02030-3
Print ISBN
978-3-319-02029-7
DOI
https://doi.org/10.1007/978-3-319-02030-3