nach oben

Erschienen in:

2017 | OriginalPaper | Buchkapitel

Elements for Tailoring a BPM Maturity Model to Simplify its Use

verfasst von : Marie-Therese Christiansson, Amy Van Looy

Erschienen in: Business Process Management Forum

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Although research exists on Business Process Management (BPM) maturity models, few studies report on their practical use. This paper explores the situational needs and practitioner’s views on assessing BPM maturity. Data triangulation uncovered different applications in Swedish industry and public sector organizations through three phases: (1) data collection in a practitioner-driven BPM maturity model design, (2) validation of the design in a workshop and follow-up interviews, and (3) testing the BPM maturity model by practitioners. The basic assumption is that a generic BPM maturity model will most likely not fit all organizations. Therefore, a framework is presented with elements (e.g. scope and measures) for a BPM maturity model to be customized to an organization’s needs, supplemented by a practical ‘tailoring template’. The framework and template contribute to the BPM discipline with a Swedish example, and allows twelve design propositions with recommendations to simplify the application of BPM maturity models and enhance their fit.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Nächstes Kapitel A New Framework for Defining Realistic SLAs: An Evidence-Based Approach

Becker, J., Knackstedt, R., Pöppelbuß, J.: Developing maturity models for IT management. Bus. Inf. Syst. Eng. 1(3), 213–222 (2009)CrossRef

Buh, B., Andrej Kovačič, A., Štemberger, M.I.: Critical success factors for different stages of business process management adoption – a case study. Econ. Res. 28(1), 243–258 (2015)

Choong, K.K.: Are PMS meeting the measurement needs of BPM? A literature review. BPM J. 19, 535–574 (2013)

Christiansson, M.-T.: Process orientation in inter-organisational co-operation. In: Nilsson, A.G., Pettersson, J.S. (eds.) On Methods for Systems Development in Professional Organisations. Studentlitteratur, Lund (2001)

Cronemyr, P., Danielsson, M.: Process management 1-2-3 – a maturity model and diagnostics tool. Total Qual. Manag. Bus. Excell. 24(7–8), 933–944 (2013)CrossRef

de Bruin, T.: Business process management: theory on progression and maturity. Dissertation, Queensland University of Technology (2009)

de Bruin, T., Rosemann, M., Freeze, R., Kulkarni, U.: Understanding the main phases of developing a maturity assessment model. In: ACIS Proceedings (2005)

Fettke, P., Zwicker, J., Loos, P.: Business process maturity in public administrations. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on BPM, vol. 2, 2nd edn. Springer, Heidelberg (2015). doi:10.1007/978-3-642-01982-1_18

Ganesan, E.: A practitioner’s guide to assess the maturity and implementation of enterprise process modeling using CEProM assessment framework. In: BPTrends (2011)

10.

Goldkuhl, G.: The research practice of practice research: theorizing and situational inquiry. Syst. Signs Actions 5, 7–29 (2011)

11.

Hammer, M.: The process audit. Harv. Bus. Rev. 85, 111–123 (2007)

12.

Henderson-Sellers, B., Ralyté, J., Ågerfalk, P.J., Rossi, M.: Tailoring a constructed method. In: Situational Method Engineering, pp. 169–194. Springer, Heidelberg (2014). doi:10.1007/978-3-642-41467-1_7

13.

Hevner, A.R., March, S.T., Park, J., Ram, S.: Design science in information systems research. MIS Q. 28, 75–105 (2004)

14.

Indulska, M., Recker, J., Rosemann, M., Green, P.: Business process modeling: current issues and future challenges. In: Eck, P., Gordijn, J., Wieringa, R. (eds.) CAiSE 2009. LNCS, vol. 5565, pp. 501–514. Springer, Heidelberg (2009). doi:10.1007/978-3-642-02144-2_39 CrossRef

15.

Kohlbacher, M.: The effects of process orientation: a literature review. BPM J. 16(1), 135–152 (2010)

16.

Kohlbacher, M., Reijers, H.A.: The effects of process-oriented organizational design on firm performance. BPM J. 19(2), 245–262 (2013)

17.

Mettler, T., Rohner, P.: Situational maturity models as instrumental artifacts for organizational design. In: DESRIST Proceedings (2009)

18.

Pöppelbuß, J., Röglinger, M.: What makes a useful maturity model? In: ECIS Proceedings, paper 28 (2011)

19.

Rohloff, M.: Case study and maturity model for business process management implementation. In: Dayal, U., Eder, J., Koehler, J., Reijers, H.A. (eds.) BPM 2009. LNCS, vol. 5701, pp. 128–142. Springer, Heidelberg (2009). doi:10.1007/978-3-642-03848-8_10 CrossRef

20.

Rosemann, M., de Bruin, T.: Application of a holistic model for determining BPM maturity. In: BPTrends (2005)

21.

Rosemann, M., vom Brocke, J.: The six core elements of business process management. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on BPM, vol. 1, 2nd edn., pp. 109–124. Springer, Heidelberg (2015). doi:10.1007/978-3-642-00416-2_5

22.

Röglinger, M., Pöppelbuß, J., Becker, J.: Maturity models in business process management. BPM J. 18, 328–346 (2012)

23.

Skålén, P., Gummerus, J., von Koskull, C., Magnusson, P.R.: Exploring value propositions and service innovation: a service-dominant logic study. J. Acad. Mark. Sci. 43(2), 137–158 (2015)CrossRef

24.

Spanyi, A.: Beyond process maturity to process competence. In: BPTrends (2004)

25.

Tarhan, A., Turetken, O., Reijers, H.: Business process maturity models: a systematic literature review. Inf. Softw. Technol. 75, 122–134 (2016)CrossRef

26.

Tarhan, A., Turetken, O., Reijers, H.: Do mature business processes lead to improved performance? - A review of literature for empirical evidence. In: ECIS Proceedings, paper 178 (2015)

27.

Van Looy, A.: Business Process Maturity. SBPM. Springer, Cham (2014). doi:10.1007/978-3-319-04202-2 CrossRef

28.

Van Looy, A., De Backer, M., Poels, G.: A conceptual framework and classification of capability areas for business process maturity. Enterp. Inf. Syst. 8(2), 188–224 (2014)CrossRef

29.

Van Looy, A., De Backer, M., Poels, G., Snoeck, M.: Choosing the right business process maturity model. Inf. Manag. 50(7), 466–488 (2013)CrossRef

30.

Van Looy, A., De Backer, M., Poels, G.: Defining business process maturity, a journey towards excellence. Total Qual. Manag. Bus. Excell. 22(11), 1119–1137 (2011)CrossRef

31.

vom Brocke, J., Zelt, S., Schmiedel, T.: On the role of context in business process management. Int. J. Inf. Manag. 36(3), 486–495 (2016)CrossRef

32.

vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., Viaene, S.: Ten principles of good business process management. BPM J. 20, 530–548 (2014)

33.

vom Brocke, J., Sinnl, T.: Culture in business process management: a literature review. BPM J. 17, 357–377 (2011)

34.

Walsham, G.: Doing interpretive research. Eur. J. Inf. Syst. 15, 320–330 (2006)CrossRef

35.

Wendler, R.: The maturity of maturity model research: a systematic mapping study. Inf. Softw. Technol. 54, 1317–1339 (2012)CrossRef

36.

Wolf, C., Harmon, P.: The state of BPM. In: BPTrends (2014)

37.

zur Muehlen, M.: Class notes: BPM research and education. In: BPTrends (2008)

38.

Christiansson, M.-T., Granström, K.: Sharpening the knowledge domain transfer in practice research design - a case study. Syst. Signs Actions 6(1), 22–45 (2012)

Titel: Elements for Tailoring a BPM Maturity Model to Simplify its Use
verfasst von: Marie-Therese Christiansson
Amy Van Looy
Verlag: Springer International Publishing
Buch: Business Process Management Forum
Print ISBN: 978-3-319-65014-2

Electronic ISBN: 978-3-319-65015-9

Copyright-Jahr: 2017
DOI: https://doi.org/10.1007/978-3-319-65015-9_1

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"