Weitere Kapitel dieses Buchs durch Wischen aufrufen
Work rules are in a constant state of flux with new yardsticks by which employees are being evaluated. In the corporate world, it is increasingly being recognized that impressive curriculum vitae, good credentials and technical expertise do not have the desired impact in someone with low Emotional Intelligence (EI). The workplace is about people and relationships and an employee with high EI should be viewed as a valuable asset. The contribution of EI for individual success and specifically to success in the workplace is realized now. Intellectual intelligence contributes about 20% towards life success and the remaining 80% may be attributable to EI. EI is indeed significant in the workplace and is not only limited to it being a desirable quality in employees but also helps recruitment, predicting performance, negotiation, performance management and peer relationships. The present study is an honest attempt to measure EI and its dimensions in both male and female public bank employees.
Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten
Sie möchten Zugang zu diesem Inhalt erhalten? Dann informieren Sie sich jetzt über unsere Produkte:
Ashkanasy, N. M. (2002). Studies of cognition and emotion in organisations: Attribution, affective events, emotional intelligence and perception of emotion. Australian Journal of Management, 27(Special Issue), 11–20. CrossRef
Bar-On, R. (1997). The emotional quotient inventory (EQ-i): Technical manual. Toronto, Canada: Multi-Health Systems.
Chadha, N. K., & Singh, D. (2001). How to measure your EQ. In D. Singh (Ed.), Emotional intelligence at work: A professional guide. New Delhi: Response Books.
Dearborn, K. (2002). Studies in emotional intelligence redefine our approach to leadership development. Public Personnel Management, 31(4), 523–530. CrossRef
Ferres, N., & Connell, J. (2004). Emotional intelligence in leaders: An antidote for cynicism towards change? Strategic Change, 13(2), 61–71. CrossRef
Gardner, L., & Stough, C. (2002). Examining the relationship between leadership and emotional intelligence in senior level managers. Leadership & Organisation Development Journal, 23(1/2), 68–78. CrossRef
Herbert, T. B., & Cohen, S. (1993). Stress and immunity in humans: A meta-analytic review. Psychosomatic Medicine, 55, 364–379. CrossRef
Lord, G. R., Klimoski, R. J., & Kanfer, R. (2002). Emotions in the workplace: Understanding emotions in organisational behavior. San Francisco, CA: Jossey-Bass.
Matthews, G., & Zeidner, M. (2000). Emotional intelligence, adaptation to stressful encounters, and health outcomes. In R. Bar-On & J. D. A. Parker (Eds.), The handbook of emotional intelligence. San Francisco, CA: Jossey-Bass.
Mayer, J. D., & Salovey, P. (1993). The intelligence of emotional intelligence. Intelligence, 17, 433–442. CrossRef
Mayer, J. D., & Salovey, P. (1995). Emotional intelligence and the construction and regulation of feelings. Applied and Preventive Psychology, 4, 197–208. CrossRef
Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. Sluyter (Eds.), Emotional development and emotional intelligence: Implications for educators (pp. 3–31). New York, NY: Basic Books.
Mayer, J. D., Caruso, D., & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27, 267–298. CrossRef
Mayer, J. D., Salovey, P., & Caruso, D. (1997). Emotional IQ test (CD ROM). Needham, MA: Virtual Knowledge.
Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of intelligence (pp. 396–420). New York, NY: Cambridge University Press. CrossRef
Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 60, 197–215. CrossRef
Mayer, J. D., Salovey, P., & Caruso, D. R. (2008). Emotional intelligence: New ability or eclectic traits? American Psychologist, 63, 503–517. CrossRef
Nelis, D., Quoidbach, J., Mikolajczak, M., & Hansenne, M. (2009). In-creasing emotional intelligence: (How) is it possible? Personality and Individual Differences, 47, 36–41. CrossRef
Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence in the workplace: Exploring its effects on occupational stress and organisational commitment. International Journal of Organisational Analysis, 10(4), 327–342. CrossRef
Oginska-Bulik, N. (2005). Emotional intelligence in the workplace: Exploring its effects on occupational stress and health outcomes in human service workers. International Journal Occupational Medicine and Environmental Health, 18(2), 167–175.
Goleman, D. (1995). Emotional intelligence. New York, NY: Bantam Books.
Goleman, D. (1998). Working with emotional intelligence. New York, NY: Bantam Books.
Goleman, D. (2005). Emotional intelligence (10th anniversary ed.). New York, NY: Bantam Books.
Emmerling, R. J., & Goleman, D. (2003). Emotional intelligence: Issues and common misunderstandings. Issues in Emotional Intelligence, [On-line serial], 1(1).
Fleming, C. (1999). Creating a higher EQ workplace. Credit Union Executive Journal, 39(3), 26–27.
Miller, M. (1999). Emotional intelligence helps managers succeed. Credit Union Executive Journal, 65(7), 25–26.
Saarni, C. (1999). The development of emotional competence. New York: Guilford.
Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., et al. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25, 167–177. CrossRef
Schutte, N. S., Malouff, J. M., Bobik, C., Coston, T. D., Greeson, C., Jedlicka, C., et al. (2001). Emotional intelligence and interpersonal relations. Journal of Social Psychology, 141, 523–536. CrossRef
Singh, D. (2003). Emotional intelligence at work (2nd ed.). New Delhi: Sage Publications.
Slaski, M., & Cartwright, S. (2002). Health, performance and emotional intelligence: An exploratory study of retail managers. Stress and Health, 18, 63–68. CrossRef
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185–211. CrossRef
Salovey, P., Mayer, J. D., Goldman, S., Turvey, C., & Palfai, T. (1995). Emotional attention, clarity and repair: Exploring emotional intelligence using the trait meta-mood scale. In J. D. Pennebaker (Ed.), Emotion, disclosure, and health (pp. 125–154). Washington, DC: American Psychological Association.
Singh, D. (2006). Emotional quotient test, emotional intelligence at work: A professional guide (3rd ed.). New Delhi: Sage Publication.
Song, L. J., Huang, G-H., Peng, K. Z., Law, K. S., Wong, C-S., & Chen, Z. (2010, January–February). The differential effects of general mental ability and emotional intelligence on academic performance and social interactions. Intelligence, 38(1), 137–143. CrossRef
Spoor, R. J. & Kelly, R. J. (2004). The evolutionary significance of affect in groups: Communication and group bonding. Group Processes and Intergroup Relations, 7, 398–412. CrossRef
Taylor, G. J. (2001). Low emotional intelligence and mental illness. In J. Ciarrochi & J. P. Forgas (Eds.), Emotional intelligence in everyday life: A scientific enquiry (pp. 67–81). Philadelphia, PA: Taylor & Francis.
Weymes, E. (2002). Relationships not leadership sustain successful organisations. Journal of Change Management, 3(4), 319–331. CrossRef
- Emotional Intelligence in the Workplace: A Comparative Study of Male and Female Bank Employees in the Public Sector
- Chapter 11
Neuer Inhalt/© Stellmach, Neuer Inhalt/© Maturus, Pluta Logo/© Pluta, digitale Transformation/© Maksym Yemelyanov | Fotolia