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Erschienen in:
On the Tasks and Characteristics of Product Owners: A Case Study in the Oil and Gas Industry Kapitel lesen Erstes Kapitel lesen

2018 | OriginalPaper | Buchkapitel

Emperor’s New Clothes: Transparency Through Metrication in Customer-Supplier Relationships

verfasst von : Christian R. Prause, Alfred Hönle

Erschienen in: Product-Focused Software Process Improvement

Verlag: Springer International Publishing

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Abstract

Space projects, and development of software embedded in these systems, are complex, sometimes costing hundreds of millions of Euros and involving several tiers of suppliers. An important means of improving mutual understanding is to increase transparency of the development status between customers and suppliers. We raise the problem of transparency in complex projects to the reader’s attention, and, relying on results of a small survey of practitioners, propose to use ECSS software metrics/KPIs as a mitigation. We present our metrication infrastructure, and describe issues to be considered when implementing an early metrication programme in a real-world, industry space project.

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Vorheriges Kapitel Software Process Measurement and Related Challenges in Agile Software Development: A Multiple Case Study
Nächstes Kapitel Global Software Development: Practices for Cultural Differences
Fußnoten
1
Statement by an Air Force decision maker as reported by [6].
 
2
The European Cooperation for Space Standardization (ECSS) is a cooperative effort of ESA, national space agencies, and industry to develop and maintain a single, coherent set of standards for hardware, software, and other activities ([12], cf. [22]).
 
3
Stages are central to ECSS (cf. [11]). Yet, if conducted only half-heartedly, they cannot satisfy transparency needs and should then be considered a waste of time [8].
 
4
We transformed D-Role responses to a 1–5 score, e.g., engineers (1), system engineers (2), project and PA managers (3), team leaders (4) and C-level managers (5).
 
5
SPR: Software Problem Report; a mere bug report. NCR: Non-Conformance Report, a severe form with PA/QA and possibly customer involvement.
 
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Lincke, R., Lundberg, J., Löwe, W.: Comparing software metrics tools. In: International Symposium on Software Testing and Analysis, pp. 131–142. ACM (2008)
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Müller, I.: Big data analytics. Lecture, OpenHPI, November 2017
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Prause, C.R., Reiners, R., Dencheva, S.: Empirical study of tool support in highly distributed research projects. In: International Conference on Global Software Engineering ICGSE. IEEE (2010)
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Prause, C.R., Werner, J., Hornig, K., Bosecker, S., Kuhrmann, M.: Is 100% test coverage a reasonable requirement? lessons learned from a space software project. In: Felderer, M., Méndez Fernández, D., Turhan, B., Kalinowski, M., Sarro, F., Winkler, D. (eds.) PROFES 2017. LNCS, vol. 10611, pp. 351–367. Springer, Cham (2017). https://​doi.​org/​10.​1007/​978-3-319-69926-4_​25CrossRef
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Metadaten
Titel
Emperor’s New Clothes: Transparency Through Metrication in Customer-Supplier Relationships
verfasst von
Christian R. Prause
Alfred Hönle
Copyright-Jahr
2018
Buch
Product-Focused Software Process Improvement

Print ISBN: 978-3-030-03672-0

Electronic ISBN: 978-3-030-03673-7

Copyright-Jahr: 2018

DOI
https://doi.org/10.1007/978-3-030-03673-7_21