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2020 | OriginalPaper | Chapter

A Collaborative Web Application Based on Incident Management Framework for Financial System

Authors : Chung Min Tae, Phan Duy Hung

Published in: Cooperative Design, Visualization, and Engineering

Publisher: Springer International Publishing

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Abstract

This study developed a system that utilizes incident management in the service operation area for systematic IT service management (ITSM). The implemented system utilizes Information Technology Infrastructure Library (ITIL) to enable efficient problem resolution through fast user error handling on the collaborative side and automatic identification as well as handling of the system. In addition, it is integrated with the system’s dashboard to quickly solve problems based on a multi-tiered system through SSO-based authentication. This study is expected to provide a systematic and efficient IT service along with aspect of cooperative through the development and experimentation of ITIL incident management processes and programs, which based on the Service Level Agreement, the analyzed system as well as the management process defined in the real bank system.

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Metadata
Title
A Collaborative Web Application Based on Incident Management Framework for Financial System
Authors
Chung Min Tae
Phan Duy Hung
Copyright Year
2020
Book
Cooperative Design, Visualization, and Engineering

Print ISBN: 978-3-030-60815-6

Electronic ISBN: 978-3-030-60816-3

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-60816-3_32