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2025 | OriginalPaper | Chapter

A Data-Driven Approach to Optimize Internal Software Quality and Customer Value Delivery

Authors : Bhuwan Paudel, Javier Gonzalez-Huerta, Daniel Mendez, Eriks Klotins

Published in: Product-Focused Software Process Improvement. Industry-, Workshop-, and Doctoral Symposium Papers

Publisher: Springer Nature Switzerland

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Abstract

The growing complexity, the ever-ending demands for new features, and the need to become faster to remain competitive force software development organizations to rethink their development and value delivery practices. While continuous delivery has become more popular, it still relies mainly on internal metrics, ad-hoc data, and expert opinions. As a result, software organizations stumble to find the balance between improving internal system quality and delivering external value. In fact, understanding and measuring customer value is on itself essential. In this PhD project, we aim for a better understanding of customer value and develop measurement instruments to be integrated with internal perspectives to drive proactive and continuous internal improvement while delivering relevant customer value.

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Title: A Data-Driven Approach to Optimize Internal Software Quality and Customer Value Delivery
Authors: Bhuwan Paudel
Javier Gonzalez-Huerta
Daniel Mendez
Eriks Klotins
Publisher: Springer Nature Switzerland
Book: Product-Focused Software Process Improvement. Industry-, Workshop-, and Doctoral Symposium Papers
Print ISBN: 978-3-031-78391-3

Electronic ISBN: 978-3-031-78392-0

Copyright Year: 2025
DOI: https://doi.org/10.1007/978-3-031-78392-0_13

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