Advertisement
Published in:
2017 | OriginalPaper | Chapter
A New Service Class Scheme for Service Innovation in Japanese Automation Industry
Authors : Yoshitaka Yuki, Seiichi Kawata, Hiroyuki Imanari, Takeo Suzuki, Norio Aburatani, Motomi Kohata, Takeru Kawai, Tomio Makino, Yukiyo Akisada, Motoya Tametani
Published in: Serviceology for Smart Service System
Publisher: Springer Japan
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by
Abstract
This paper proposes a new service scheme in the industrial automation service classification. It clearly categorizes and orders the seven types of industrial automation service from the view point of customer value. This service class depends on some previous work by GAMBICA and ZVEI, and it is modified and newly created to fit the Japanese automation industry. The proposed service scheme in this paper could bridge the gap of service value understanding between customers and service providers and enable service innovation by smoother and wider outsourcing of traditional plant operation and field maintenance.