2018 | OriginalPaper | Chapter
A Service-dominant Definition of Servitization
Author : Tim Posselt
Published in: Organizational Competence for Servitization
Publisher: Springer Fachmedien Wiesbaden
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Due to the fact that the ability of empirical science to derive general principles from empirical observations depends largely on its use of a system of thoroughly defined concepts and terms (Hempel, 1974, p. 28), the present pre-study plays a central role in the attempt to gain a deeper understanding of the service paradox. Because this dissertation employs the service-dominant logic as a theoretical lens, the definition of servitization from a service-dominant point of view is of paramount importance to derive meaningful implications from empirical observations. However, finding such a definition is difficult for two reasons: Firstly, there is no undisputed definition of the ‘service’ concept to date, and the service-dominant understanding of service is different from the goods-dominant definition.