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2018 | OriginalPaper | Chapter

A Study on the Relationship between Enterprise Education and Training and Operational Performance—A Cases Study of a Multinational Group

Authors : Yung Chang Wu, Lin Feng, Shiann Ming Wu

Published in: Advances in Intelligent Systems and Interactive Applications

Publisher: Springer International Publishing

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Abstract

Amid global competition, the environments of industry businesses are being tested. With the development of new technologies, which can be created anytime and anywhere, talents have become the most important resources for enterprises, and are the driving force behind the growth and profits of enterprises. The quality of human resources determines the operational performance of enterprises, and the success or failure of enterprise education and training will affect the quality of human resources. This study is designed to explore the impact of education and training, as implemented by enterprises, on performance evaluation, and develops a model for a quality education and training system in order to analyze the overall structural equation modeling (SEM), as based on the relationship between Kirkpatrick’s four levels, organizational performance, and relevant literature. This study modifies Kirkpatrick’s L1-L4 four-level training effectiveness evaluation model and Phillips’ fifth level evaluation ROI model into a framework of “Education and Training Evaluation Scale” suitable for this case study. A questionnaire survey is conducted on the employees and directors of a multinational group, and verification and analysis are conducted based on AMOS SEM.
On the basis of the data analysis: (1) The model relationship of education and training effectiveness, organizational commitment, and employee productivity is verified, and the impacts of education and training effectiveness and organizational commitment on employee productivity and related models are offered; (2) The resulting level of education and training produces significantly positive impact on the improvement of organizational performance; (3) The more trainees are satisfied with training, the better the trainees perform in improving their personal abilities and practical work application effectiveness. The resulting levels also demonstrate that education and training can enhance the skills and productivity of employees, increase employee loyalty, and reduce turnover and absenteeism, thereby, making a practical contribution to organizational performance.

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Metadata
Title
A Study on the Relationship between Enterprise Education and Training and Operational Performance—A Cases Study of a Multinational Group
Authors
Yung Chang Wu
Lin Feng
Shiann Ming Wu
Copyright Year
2018
DOI
https://doi.org/10.1007/978-3-319-69096-4_58

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