Dependent people (especially the elderly) are nowadays surrounded by various health services, as well as by social and multi-technology monitoring devices. The PASPORD research project focuses on improving the management of processes involved in home care. These processes are known to be collaborative: their activities spread over different organizations, are carried out by diverse health or logistical actors. These activities must be coordinated by an integrated system, which is the purpose of the present project. However, the deployment of such a process takes place in a very dynamic and uncertain environment. In this paper, we seek to characterize and model this complex process. On the basis of its features, we define the principles of a system architecture to support the collaboration between the stakeholders and provide agility to overcome difficulties induced by its specificity.
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