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Published in:
2020 | OriginalPaper | Chapter
ABB: From Mining Processes Towards Driving Processes
Author : Heymen Jansen
Published in: Process Mining in Action
Publisher: Springer International Publishing
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ABB is a global technology company in the sector of Power and Automation and is using Process Mining technology for improving its performance towards four key performance indicators: Care, Customer, Cost, and Cash. In order to get the maximum out of this, our ultimate goal is to use Process Mining not just for analytics purposes, but ultimately to use it as a technology, supporting the business in early identification of opportunities and risks, so moving from Mining processes towards Driving processes.Starting with lead times and on-time deliveries, Process Mining has expanded at ABB towards hundreds of analytics cases: from logistics to finance to manufacturing. This innovative technology is used extensively throughout the organization and supported with an elaborate governance model, assuring continuous improvements.