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2019 | OriginalPaper | Chapter

Accessibility of Italian E-Government Services: The Perspective of Users with Disabilities

Authors : Maria Claudia Buzzi, Marina Buzzi, Fiorella Ragni

Published in: Electronic Governance and Open Society: Challenges in Eurasia

Publisher: Springer International Publishing

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Abstract

The advent of the Internet has shaped our life in every field including study, work, social interaction, free time, and politics. In the sector of Public Administration (PA) and services delivered to citizens, benefits include better access to a vast amount of information, saving time, simplified services, and increased transparency. However, PA services should also be easy to use for people with disabilities, including those who interact through assistive technology. This paper offers the results of an online survey of people with disabilities accessing Italian PA services. Results from the sample highlight the need to improve service accessibility and usability, and the request for increasing their number and set of functions.

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Metadata
Title
Accessibility of Italian E-Government Services: The Perspective of Users with Disabilities
Authors
Maria Claudia Buzzi
Marina Buzzi
Fiorella Ragni
Copyright Year
2019
DOI
https://doi.org/10.1007/978-3-030-13283-5_21

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