Skip to main content
main-content
Top

Hint

Swipe to navigate through the articles of this issue

22-03-2017 | Original Article | Issue 2/2017

Sustainable Water Resources Management 2/2017

Adaptive leadership in water utility operations: the case of Uganda

Journal:
Sustainable Water Resources Management > Issue 2/2017
Authors:
Silver Mugisha, Sanford V. Berg

Abstract

This paper explores how adaptive leadership and associated tactics can enable a utility to confront challenges and improve water utility performance. We find that well-designed tactical plans based on individual performance agreements (IPAs) are useful when implementing an organization’s strategic direction. The case of the National Water and Sewerage Company of Uganda shows that incorporating cost and operating efficiency incentives can promote sustainable infrastructure development. The paper shows how using cash flows from annual operating profits to enhance service expansion yields community support for later utility initiatives, including price increases that allow the utility to improve service quality. In addition, when confronting external challenges, managers should focus on customer communication (providing information) and community collaboration (listening). Both activities increase citizens’ sense of ownership and their willingness to support activities of the water utility. Thus, consultative monitoring and evaluation of performance programmes enhance stakeholder awareness and promote utility accountability. In addition, a high sense of customer focus buttressed by professional and motivated workforce is another key driver for improved utility performance. Initiatives that reveal threats and gather the information and support needed to address those threats require an adaptive leadership orientation that mobilizes people to tackle difficult and often ambiguous problems and circumstances.

Please log in to get access to this content

To get access to this content you need the following product:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 69.000 Bücher
  • über 500 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Umwelt
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Testen Sie jetzt 30 Tage kostenlos.

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 50.000 Bücher
  • über 380 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Umwelt
  • Maschinenbau + Werkstoffe




Testen Sie jetzt 30 Tage kostenlos.

Literature
About this article

Other articles of this Issue 2/2017

Sustainable Water Resources Management 2/2017 Go to the issue