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Published in:
2006 | OriginalPaper | Chapter
Adding Support to User Interaction in Egovernment Environment
Authors : Claude Moulin, Fathia Bettahar, Jean-Paul A. Barthès, Marco Sbodio, Nahum Korda
Published in: Advances in Web Intelligence and Data Mining
Publisher: Springer Berlin Heidelberg
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The paper presents a way of pluging a dialog system on a platform dedicated to eGovernment services. All platform modules are compliant with a central multi-lingual ontology used to represent both the domain knowledge - social care domain -, the semantic descriptions of services and the semantic indexing of documents. The dialog system is built as a multi-agent system in charge of responding to various types of users’ questions by querying the main modules of the platform and the ontology itself. The document shows some scenarios which illustrate some questions involving the discovery of services and the search of documents by respecting agents.