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Information Systems and e-Business Management

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01-05-2016 | Original Article

An analysis of the relationship between quality and user acceptance in smartphone apps

Authors: Mi Jin Noh, Kyung Tag Lee

Published in: Information Systems and e-Business Management | Issue 2/2016

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Abstract

This study investigates consumer intentions within the smartphone app environment. More specifically, it studies the factors influencing the intention to use banking apps based on the smartphone by employing the information system success model and a revised technology acceptance model. The study examines how quality factors and attitudes toward mobile apps-based banking influence the intention to use banking apps, and whether trust influences the relationship between quality factors and intention to use. In it, we collect data from 520 users and estimate the structural model. The results indicate that attitudes to mobile apps-based banking, as well as information and service quality, affect consumers’ intention to use banking apps. We further confirm that three particular quality factors, moderated by trust, affect the intention to use these apps. This study helps to explain consumers’ mobile apps-based banking behaviours, by combining the information system success model with a technology acceptance model.

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Title: An analysis of the relationship between quality and user acceptance in smartphone apps
Authors: Mi Jin Noh
Kyung Tag Lee
Publication date: 01-05-2016
Publisher: Springer Berlin Heidelberg
Published in: Information Systems and e-Business Management / Issue 2/2016
Print ISSN: 1617-9846
Electronic ISSN: 1617-9854
DOI: https://doi.org/10.1007/s10257-015-0283-6

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