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27-09-2016

An approach to evaluate large-scale ICT training interventions

Authors: Silvana Rossy de Brito, Aleksandra do Socorro da Silva, Eulália Carvalho da Mata, Nandamudi Lankalapalli Vijaykumar, Cláudio Alex Jorge da Rocha, Maurílio de Abreu Monteiro, João Crisóstomo Weyl Albuquerque Costa, Carlos Renato Lisboa Francês

Published in: Information Systems Frontiers | Issue 4/2018

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Abstract

Despite advances in the quality and availability of information and communication technologies (ICT), the level of access and skill in using these resources remains unequal. This is particularly evident in developing countries. To reduce the gap between these levels of ICT use, organizations (both public and private) invest in the expansion of infrastructure by providing ICT access and ICT training. In this study, we demonstrate that there is a gap in current approaches to monitor and evaluate large-scale ICT training interventions. Thus, we propose an approach based on social network analysis and data mining techniques, and apply it to an online training program conducted in different regions of Brazil. The results allow us to examine different aspects of the program, such as the region of participants, the institutions driving the intervention, local indicators of telecommunications infrastructure, and local socioeconomic conditions.

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Title: An approach to evaluate large-scale ICT training interventions
Authors: Silvana Rossy de Brito
Aleksandra do Socorro da Silva
Eulália Carvalho da Mata
Nandamudi Lankalapalli Vijaykumar
Cláudio Alex Jorge da Rocha
Maurílio de Abreu Monteiro
João Crisóstomo Weyl Albuquerque Costa
Carlos Renato Lisboa Francês
Publication date: 27-09-2016
Publisher: Springer US
Published in: Information Systems Frontiers / Issue 4/2018
Print ISSN: 1387-3326
Electronic ISSN: 1572-9419
DOI: https://doi.org/10.1007/s10796-016-9705-3

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