Skip to main content
Top

2016 | OriginalPaper | Chapter

An Experience on Applying Process Mining Techniques to the Tuscan Port Community System

Authors : Giorgio O. Spagnolo, Eda Marchetti, Alessandro Coco, Paolo Scarpellini, Antonella Querci, Fabrizio Fabbrini, Stefania Gnesi

Published in: Software Quality. The Future of Systems- and Software Development

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

[Context & Motivation] The Business Process Management is an important and widespread adopted proposal for modelling process specifications and developing an executable framework for the management of the process itself. In particular the monitoring facilities associated to the on-line process execution provide an important means to the control of process evolution and quality. In this context, this paper provides an experience on the application of business process modelling techniques and process mining techniques to the TPCS, Tuscan Port Community System. This is a web-services based platform with multilevel access control and data recovery facilities, developed for supporting and strengthening the Motorways of the Sea and Italian regulations. The paper describes a storytelling approach applied to derive the TPCS business process model and the conformance checking techniques used to validate it and improve the overall TPCS software quality.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Footnotes
1
ProM is an extensible framework that provides a comprehensive set of tools/plug-ins for the discovery and analysis of process models from event logs. See www.​processmining.​org for more information and to download ProM.
 
Literature
1.
go back to reference vom Brocke, J., Rosemann, M.: Handbook on Business Process Management 1: Introduction, Methods, and Information Systems. Springer, Berlin (2010)CrossRef vom Brocke, J., Rosemann, M.: Handbook on Business Process Management 1: Introduction, Methods, and Information Systems. Springer, Berlin (2010)CrossRef
2.
go back to reference Object Management Group (OMG): Business Process Model and Notation (BPMN) Version 2.0. Technical report (2011) Object Management Group (OMG): Business Process Model and Notation (BPMN) Version 2.0. Technical report (2011)
3.
go back to reference Koetter, F., Kochanowski, M.: A model-driven approach for event-based business process monitoring. Inf. Sys. E Bus. Manag. 13(1), 5–36 (2015)CrossRef Koetter, F., Kochanowski, M.: A model-driven approach for event-based business process monitoring. Inf. Sys. E Bus. Manag. 13(1), 5–36 (2015)CrossRef
4.
go back to reference Bertolino, A., Calabrò, A., Lonetti, F., Di Marco, A., Sabetta, A.: Towards a model-driven infrastructure for runtime monitoring. In: Troubitsyna, E.A. (ed.) SERENE 2011. LNCS, vol. 6968, pp. 130–144. Springer, Heidelberg (2011) CrossRef Bertolino, A., Calabrò, A., Lonetti, F., Di Marco, A., Sabetta, A.: Towards a model-driven infrastructure for runtime monitoring. In: Troubitsyna, E.A. (ed.) SERENE 2011. LNCS, vol. 6968, pp. 130–144. Springer, Heidelberg (2011) CrossRef
5.
go back to reference Gerth, C.: Introduction. In: Gerth, C. (ed.) Business Process Models (Dissertation). LNCS, vol. 7849, pp. 1–12. Springer, Heidelberg (2013) Gerth, C.: Introduction. In: Gerth, C. (ed.) Business Process Models (Dissertation). LNCS, vol. 7849, pp. 1–12. Springer, Heidelberg (2013)
6.
go back to reference Jeston, J., Nelis, J.: Business Process Management. Routledge, London (2014) Jeston, J., Nelis, J.: Business Process Management. Routledge, London (2014)
7.
go back to reference Perret, R., Borges, M.R.S., Santoro, F.M.: Applying group storytelling in knowledge management. In: de Vreede, G.-J., Guerrero, L.A., Marín Raventós, G. (eds.) CRIWG 2004. LNCS, vol. 3198, pp. 34–41. Springer, Heidelberg (2004) CrossRef Perret, R., Borges, M.R.S., Santoro, F.M.: Applying group storytelling in knowledge management. In: de Vreede, G.-J., Guerrero, L.A., Marín Raventós, G. (eds.) CRIWG 2004. LNCS, vol. 3198, pp. 34–41. Springer, Heidelberg (2004) CrossRef
8.
go back to reference Carminatti, N., Borges, M.R.S., Gomes, J.O.: Analyzing approaches to collective knowledge recall. Comput. Artif. Intell. 25(6), 547–570 (2006)MATH Carminatti, N., Borges, M.R.S., Gomes, J.O.: Analyzing approaches to collective knowledge recall. Comput. Artif. Intell. 25(6), 547–570 (2006)MATH
9.
go back to reference van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M.: Business process management: a survey. In: van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M. (eds.) BPM 2003. LNCS, vol. 2678, pp. 1–12. Springer, Heidelberg (2003) CrossRef van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M.: Business process management: a survey. In: van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M. (eds.) BPM 2003. LNCS, vol. 2678, pp. 1–12. Springer, Heidelberg (2003) CrossRef
10.
go back to reference Recker, J.C.: Opportunities and constraints: the current struggle with BPMN. Bus. Process Manag. J. 16(1), 181–201 (2010)MathSciNetCrossRef Recker, J.C.: Opportunities and constraints: the current struggle with BPMN. Bus. Process Manag. J. 16(1), 181–201 (2010)MathSciNetCrossRef
11.
go back to reference Santoro, F.M., Borges, M.R.S., Pino, J.A.: Acquiring knowledge on business processes from stakeholders’ stories. Adv. Eng. Inform. 24(2), 138–148 (2010)CrossRef Santoro, F.M., Borges, M.R.S., Pino, J.A.: Acquiring knowledge on business processes from stakeholders’ stories. Adv. Eng. Inform. 24(2), 138–148 (2010)CrossRef
12.
go back to reference de A. R. Gonçalves, J.C., Santoro, F.M., Baião, F.A.: Business process mining from group stories. In: CSCWD, pp. 161–166. IEEE (2009) de A. R. Gonçalves, J.C., Santoro, F.M., Baião, F.A.: Business process mining from group stories. In: CSCWD, pp. 161–166. IEEE (2009)
13.
go back to reference van der Aalst, W.M.P.: Mediating between modeled and observed behavior: The quest for the “right” process: keynote. In: Research Challenges Information Science. IEEE (2013) van der Aalst, W.M.P.: Mediating between modeled and observed behavior: The quest for the “right” process: keynote. In: Research Challenges Information Science. IEEE (2013)
14.
go back to reference van der Aalst, W.: Process Mining: Discovery, Conformance and Enhancement of Business Processes. Springer, Heidelberg (2011) CrossRefMATH van der Aalst, W.: Process Mining: Discovery, Conformance and Enhancement of Business Processes. Springer, Heidelberg (2011) CrossRefMATH
15.
go back to reference Verbeek, H., Buijs, J., Dongen, B.V., Aalst, W.M.P.V.D.: ProM 6: the process mining toolkit. In: BPM Demonstration Track, vol. 615, pp. 34–39 (2010) Verbeek, H., Buijs, J., Dongen, B.V., Aalst, W.M.P.V.D.: ProM 6: the process mining toolkit. In: BPM Demonstration Track, vol. 615, pp. 34–39 (2010)
16.
go back to reference Gnther, C.W., Verbeek, H.M.W.: XES Standard Definition. Technical report BPM-14-09, Eindhoven University of Technology (2014) Gnther, C.W., Verbeek, H.M.W.: XES Standard Definition. Technical report BPM-14-09, Eindhoven University of Technology (2014)
17.
go back to reference Verbeek, H.M.W., Buijs, J.C.A.M., van Dongen, B.F., van der Aalst, W.M.P.: XES, XESame, and ProM 6. In: Soffer, P., Proper, E. (eds.) CAiSE Forum 2010. LNBIP, vol. 72, pp. 60–75. Springer, Heidelberg (2011) CrossRef Verbeek, H.M.W., Buijs, J.C.A.M., van Dongen, B.F., van der Aalst, W.M.P.: XES, XESame, and ProM 6. In: Soffer, P., Proper, E. (eds.) CAiSE Forum 2010. LNBIP, vol. 72, pp. 60–75. Springer, Heidelberg (2011) CrossRef
18.
go back to reference Westergaard, M.: KeyValue, ProM Plugins. Technical report, Eindhoven University of Technology (2014) Westergaard, M.: KeyValue, ProM Plugins. Technical report, Eindhoven University of Technology (2014)
19.
go back to reference van der Aalst, W., Adriansyah, A., van Dongen, B.: Replaying history on process models for conformance checking and performance analysis. Wiley Int. Rev. Data Min. Knowl. Disc. 2(2), 182–192 (2012)CrossRef van der Aalst, W., Adriansyah, A., van Dongen, B.: Replaying history on process models for conformance checking and performance analysis. Wiley Int. Rev. Data Min. Knowl. Disc. 2(2), 182–192 (2012)CrossRef
20.
go back to reference Adriansyah, A.: Aligning observed and modeled behavior. Master thesis, Eindhoven University of Technology (2014) Adriansyah, A.: Aligning observed and modeled behavior. Master thesis, Eindhoven University of Technology (2014)
21.
go back to reference Adriansyah, A., van Dongen, B.F., van der Aalst, W.M.P.: Conformance checking using cost-based fitness analysis. In: EDOC, pp. 55–64. IEEE (2011) Adriansyah, A., van Dongen, B.F., van der Aalst, W.M.P.: Conformance checking using cost-based fitness analysis. In: EDOC, pp. 55–64. IEEE (2011)
22.
go back to reference Dijkman, R.M., Dumas, M., Ouyang, C.: Semantics and analysis of business process models in BPMN. Inf. Softw. Technol. 50(12), 1281–1294 (2008)CrossRef Dijkman, R.M., Dumas, M., Ouyang, C.: Semantics and analysis of business process models in BPMN. Inf. Softw. Technol. 50(12), 1281–1294 (2008)CrossRef
23.
go back to reference Bruni, R., Corradini, A., Ferrari, G., Flagella, T., Guanciale, R., Spagnolo, G.: Applying process analysis to the italian egovernment enterprise architecture. In: Carbone, M., Petit, J.-M. (eds.) WS-FM 2011. LNCS, vol. 7176, pp. 111–127. Springer, Heidelberg (2012) CrossRef Bruni, R., Corradini, A., Ferrari, G., Flagella, T., Guanciale, R., Spagnolo, G.: Applying process analysis to the italian egovernment enterprise architecture. In: Carbone, M., Petit, J.-M. (eds.) WS-FM 2011. LNCS, vol. 7176, pp. 111–127. Springer, Heidelberg (2012) CrossRef
24.
go back to reference Mans, R., Schonenberg, M., Song, M., van der Aalst, W., Bakker, P.: Application of process mining in healthcare – A case study in a dutch hospital. In: Fred, A., Filipe, J., Gamboa, H. (eds.) Biomedical Engineering Systems and Technologies. CCSI, vol. 25, pp. 425–438. Springer, Heidelberg (2009)CrossRef Mans, R., Schonenberg, M., Song, M., van der Aalst, W., Bakker, P.: Application of process mining in healthcare – A case study in a dutch hospital. In: Fred, A., Filipe, J., Gamboa, H. (eds.) Biomedical Engineering Systems and Technologies. CCSI, vol. 25, pp. 425–438. Springer, Heidelberg (2009)CrossRef
25.
go back to reference Rebuge, A., Ferreira, D.R.: Business process analysis in healthcare environments: a methodology based on process mining. Inf. Syst. 37(2), 99–116 (2012)CrossRef Rebuge, A., Ferreira, D.R.: Business process analysis in healthcare environments: a methodology based on process mining. Inf. Syst. 37(2), 99–116 (2012)CrossRef
26.
go back to reference Suriadi, S., Wynn, M.T., Ouyang, C., ter Hofstede, A.H.M., van Dijk, N.J.: Understanding process behaviours in a large insurance company in australia: a case study. In: Salinesi, C., Norrie, M.C., Pastor, Ó. (eds.) CAiSE 2013. LNCS, vol. 7908, pp. 449–464. Springer, Heidelberg (2013) CrossRef Suriadi, S., Wynn, M.T., Ouyang, C., ter Hofstede, A.H.M., van Dijk, N.J.: Understanding process behaviours in a large insurance company in australia: a case study. In: Salinesi, C., Norrie, M.C., Pastor, Ó. (eds.) CAiSE 2013. LNCS, vol. 7908, pp. 449–464. Springer, Heidelberg (2013) CrossRef
27.
go back to reference Jans, M., Alles, M., Vasarhelyi, M.: The case for process mining in auditing: sources of value added and areas of application. Int. J. Account. Inf. Syst. 14(1), 1–20 (2013)CrossRef Jans, M., Alles, M., Vasarhelyi, M.: The case for process mining in auditing: sources of value added and areas of application. Int. J. Account. Inf. Syst. 14(1), 1–20 (2013)CrossRef
28.
go back to reference Rubin, V., Mitsyuk, A., Lomazova, I., van der Aalst, W.M.P.: Process mining can be applied to software too! In: Empirical Software Engineering and Measurement. ACM (2014) Rubin, V., Mitsyuk, A., Lomazova, I., van der Aalst, W.M.P.: Process mining can be applied to software too! In: Empirical Software Engineering and Measurement. ACM (2014)
29.
go back to reference Schäfer, L., Valle, C., Prinz, W.: Group storytelling for team awareness and entertainment. In: Nordic Conference on Human-computer Interaction, pp. 441–444. ACM, New York (2004) Schäfer, L., Valle, C., Prinz, W.: Group storytelling for team awareness and entertainment. In: Nordic Conference on Human-computer Interaction, pp. 441–444. ACM, New York (2004)
30.
go back to reference Valle, C., Prinz, W., Borges, M.: Generation of group storytelling in post-decision implementation process. In: Computer Supported Cooperative Work in Design, pp. 361–367 (2002) Valle, C., Prinz, W., Borges, M.: Generation of group storytelling in post-decision implementation process. In: Computer Supported Cooperative Work in Design, pp. 361–367 (2002)
Metadata
Title
An Experience on Applying Process Mining Techniques to the Tuscan Port Community System
Authors
Giorgio O. Spagnolo
Eda Marchetti
Alessandro Coco
Paolo Scarpellini
Antonella Querci
Fabrizio Fabbrini
Stefania Gnesi
Copyright Year
2016
DOI
https://doi.org/10.1007/978-3-319-27033-3_4

Premium Partner