Skip to main content
Top

2013 | OriginalPaper | Chapter

An Exploratory Study on Restaurant Review Websites

Authors : Shanshan Qi, Fiona Yang, Catherine Li

Published in: Information and Communication Technologies in Tourism 2014

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Along with the rapid development of online marketing, online restaurant review websites provide a convenient channel for online users to share their dining experience. This research aims to establish a guideline for restaurant review websites. Using an Importance-Performance-Analysis (IPA), the paper examined online users’ perceived importance and performance of thirty-two website attributes. Different perspectives were also found between content contributors and content browsers. Research findings are expected to help industrial practitioners bridge the gap between customer needs and review website development, which in turn benefits restaurant operators, review website owners and online users.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Chaves, M. S., Gomes, R., & Pedron, C. (2012). Analysing reviews in the Web 2.0: Small and medium hotels in Portugal. Tourism Management, 33(5), 1286–1287.CrossRef Chaves, M. S., Gomes, R., & Pedron, C. (2012). Analysing reviews in the Web 2.0: Small and medium hotels in Portugal. Tourism Management, 33(5), 1286–1287.CrossRef
go back to reference DimensionalResearch. (2013). Customer service and business results: A survey of customer service from mid-size companies. Dimensional Research Corporation. DimensionalResearch. (2013). Customer service and business results: A survey of customer service from mid-size companies. Dimensional Research Corporation.
go back to reference Jeong, E., & Jang, S. (2011). Restaurant experiences triggering positive electronic word-of-mouth (eWOM) Motivations. International Journal of Hospitality Management, 30(2), 356–366.CrossRef Jeong, E., & Jang, S. (2011). Restaurant experiences triggering positive electronic word-of-mouth (eWOM) Motivations. International Journal of Hospitality Management, 30(2), 356–366.CrossRef
go back to reference Lee, G., & Lee, C. (2009). Cross-cultural comparison of the image of Guam perceived by Korean and Japanese leisure travelers: Importance-performance analysis. Tourism Management, 30(6), 922–931.CrossRef Lee, G., & Lee, C. (2009). Cross-cultural comparison of the image of Guam perceived by Korean and Japanese leisure travelers: Importance-performance analysis. Tourism Management, 30(6), 922–931.CrossRef
go back to reference Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of Marketing, 41(1), 77–79.CrossRef Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of Marketing, 41(1), 77–79.CrossRef
go back to reference Mittal, B., & Baker, J. (2002). Advertising strategies for hospitality services: Because services are intangible, hospitality advertising must overcome the quadruple challenges of abstraction, generality, mental impalpability, and non-search ability. Cornell Hotel and Restaurant Quarterly, 43(2), 51–63.CrossRef Mittal, B., & Baker, J. (2002). Advertising strategies for hospitality services: Because services are intangible, hospitality advertising must overcome the quadruple challenges of abstraction, generality, mental impalpability, and non-search ability. Cornell Hotel and Restaurant Quarterly, 43(2), 51–63.CrossRef
go back to reference Murphy, J., Forrest, E. J., & Wotring, C. E. (1996). Restaurant marketing on the World Wide Web. Cornell Hotel and Restaurant Administration Quarterly, 37(1), 61–71. Murphy, J., Forrest, E. J., & Wotring, C. E. (1996). Restaurant marketing on the World Wide Web. Cornell Hotel and Restaurant Administration Quarterly, 37(1), 61–71.
go back to reference Nusair, K., Bilgihan, A., Okumus, F., & Cobanoglu, C. (2012). Generation Y travelers’ commitment to online social network websites. Tourism Management, 5(1), 13–22. Nusair, K., Bilgihan, A., Okumus, F., & Cobanoglu, C. (2012). Generation Y travelers’ commitment to online social network websites. Tourism Management, 5(1), 13–22.
go back to reference Pantelidis, I. S. (2010). Electronic meal experience: A content analysis of online restaurant comments. Cornell Hospitality Quarterly, 51(4), 483–491.CrossRef Pantelidis, I. S. (2010). Electronic meal experience: A content analysis of online restaurant comments. Cornell Hospitality Quarterly, 51(4), 483–491.CrossRef
go back to reference Qu, H., & Sit, C. Y. (2007). Hotel service quality in Hong Kong: An importance and performance analysis. International Journal of Hospitality and Tourism Administration, 8(3), 49–72.CrossRef Qu, H., & Sit, C. Y. (2007). Hotel service quality in Hong Kong: An importance and performance analysis. International Journal of Hospitality and Tourism Administration, 8(3), 49–72.CrossRef
go back to reference Wong, J., & Law, R. (2003). Difference in shopping satisfaction levels: a study of tourism in Hong Kong. Tourism Management, 24(4), 401–410.CrossRef Wong, J., & Law, R. (2003). Difference in shopping satisfaction levels: a study of tourism in Hong Kong. Tourism Management, 24(4), 401–410.CrossRef
go back to reference Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188.CrossRef Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188.CrossRef
go back to reference Zhang, Z., Ye, Q., Law, R., & Li, Y. (2010). The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews. International Journal of Hospitality Management, 29(4), 694–700.CrossRef Zhang, Z., Ye, Q., Law, R., & Li, Y. (2010). The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews. International Journal of Hospitality Management, 29(4), 694–700.CrossRef
Metadata
Title
An Exploratory Study on Restaurant Review Websites
Authors
Shanshan Qi
Fiona Yang
Catherine Li
Copyright Year
2013
DOI
https://doi.org/10.1007/978-3-319-03973-2_26

Premium Partner