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Published in:
2009 | OriginalPaper | Chapter
An SSM-Based Approach to Implement a Dynamic Performance Management System
Authors : Roberto da Piedade Francisco, Américo Azevedo
Published in: Leveraging Knowledge for Innovation in Collaborative Networks
Publisher: Springer Berlin Heidelberg
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This paper underlines how the use of Soft Systems Methodology (SSM) for an efficient planning, implementation and monitoring of a dynamic performance management system supported by a conceptual scheme that enables a conscious and prepared implementation, can provide instances of performance of a collaborative network, and also promote alignment among the partners. A systematic way to implement it and a review on two practical applications in Brazilian collaborative networks of SMEs are also presented.