Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
An Explorative Analysis of IoT Applications in Cold Chain Logistics Read chapter Read first chapter

2021 | OriginalPaper | Chapter

Analysis of Lean Six Sigma Implementation Indicators in Health Care sector—A Customer Perspective

Authors : M. Shilpa, M. R. Shivakumar, S. Hamritha, V. G. Ajay Kumar, S. Shreyansh

Published in: Advances in Industrial and Production Engineering

Publisher: Springer Singapore

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

This paper presents a combinatorial approach which helps the customer / patient choose from the multiple alternatives of hospitals which have implemented Lean Six Sigma (LSS) in their business. The methodology adopted was to recognize the key indicators or attributes of LSS implementation in five hospitals at Bangalore city, which relate to the benefits a customer can gain. A technique for Order Preference by Similarity to Ideal Solution (TOPSIS) along with Analytical Hierarchical Process (AHP) has been applied to analyze the survey responses that are collected from the customers visiting these hospitals for varied reasons and arrive at ranks for these hospitals. This work presents in-sights into the LSS implementation benefits to customers and helps to choose the hospital depending upon the customer preference. In the current work, five hospitals and eight LSS implementation indicators are analyzed; this can be extended to other hospitals and a greater number of indicators from different processes can be studied.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now
previous chapter Energy-Economic Study of Smart Lighting Infrastructure for Low-Carbon Economy
next chapter Supplier Selection for Sustainable Supply Chain Using an Integrated GRA-VIKOR Approach in an SME
Literature
1.
Shokri.: A quantitative analysis of six sigma, lean and lean six sigma re-search publications in the last two decades. Int. J. Qual. Reliab. Manage. 34(5), 598–625 (2017)
2.
Cherrafi, A., Elfezazi, S., Chiarini, A., Mokhlis, A., Benhida, K.: The integration of lean manufacturing, six sigma and sustainability: a literature review and future research directions for developing a specific model. J. Clean. Prod. 139, 828–846 (2016)CrossRef
3.
Albliwi, S.A., Antony, J., Lim, S.A.H.: A systematic review of lean six sigma for the manufacturing industry. Business Proc. Manag. J. 21(3), 665–691 (2015)CrossRef
4.
Albliwi, S., Antony, J., Lim, S.A., Wiele T.V.D.H.: Critical failure factors of lean six sigma: a systematic literature review. Int. J. Qual. Reliab. Manage. 31(9), 1012–1030 (2014)
5.
Aleu, F.G., Van Aken, E.M.: Systematic literature review of critical success factors for continuous improvement projects. Int. J. Lean Six SigMa. 7(3), 214–232 (2016)CrossRef
6.
Aleu, F.G., Van Aken, E.M.: Continuous improvement projects: An author- ship bibliometric analysis. Int. J. Health Care Quality Assurance 30(5), 467–476 (2017)CrossRef
7.
Maneesh, K.:Critical success factors and hurdles to six sigma implementation, the case of UK manufacturing SME. Int. J. Six Sigma Competitive Adv. 3(4), 333–351 (2007)
8.
Sreedharan, V.R., Raju, R.: A systematic literature review of lean six sigma in different industries. Int. J. Lean Six Sigma 7(4), 430–466 (2016)CrossRef
9.
Vashishth, A., Chakraborty, A., Antony, J.: Lean six sigma in financial ser- vices industry: a systematic review and agenda for future research. J. Total Quality Manage. Business Excellence. 30(4–5), 1–19 (2017)
10.
Yadav, G., Desai, T.N.: Lean six sigma: a categorized review of the literature. Int, J, Lean Six Sigma 7(1), 2–24 (2016)CrossRef
11.
Raveen, R., Shalini, S.: A Lean Six Sigma framework to enhance the competitiveness in selected automotive component manufacturing organizations, South African. J. Econ. Manage. Sci. 21(1), 1–13 (2018)
12.
Gajbhiye, P.R., Waghmare, A.C., Parikh, R.H..: Safety management in manufacturing industry: a lean six sigma approach. In: 5th International and 26thAll India Manufacturing Technology, Design and Research Conference, pp. 646–1:646–6 (2014)
13.
Shanmugaraja, T.T.: Lean six sigma study to improve productivity in a manufacturing industry. Int. J. Eng. Res. Appl. 7(9), 38–46 (2017)
14.
Antony, J., Antony, F.J., Kumar, M., Cho, B.R.: Six sigma in service organizations. benefits, challenges and difficulties, common myths, empirical observations and success factors. Int. J, Qual. Reliab. Manage. 24(3), 294–311 (2006)
15.
Amol, T., Prakash, V., Nitin, S.: A conceptual frame work for application of six sigma improvement methodology in non—formal service sector. Int. J. Six Sigma Competitive Adv. 6(4), 321–338, 7(2/3/4), 209–242 (2011)
16.
Muthuswamy Shanmugaraj, M., Nataraj, N.:Total performance excellence—a model to implement six sigma in service organizations. Int. J. Six Sigma Competitive Adv. 6(3), 297–328 (2012)
17.
Harjaca, S.J., Atrensa, A., Moss, C.J.: Six sigma review of root causes of corrosion incidents in hot potassium carbonate acid gas removal plant. Engi. Failure Anal. 15(5), 480–496 (2008)
18.
Alessandro, L.: Lean six sigma in service industry. In: Advanced Topics in Advanced Operations Management, pp. 1–14 (2012)
19.
Roughton, J.E., Crutchfield, N.: Six sigma as a management system 2008—a tool for effectively managing a JHA process. Job Hazard Anal. 407–440 (2008)
20.
Shah, R., Chandrasekaran, A., Linderman, K.:In pursuit of implementation patterns: the context of Lean and Six Sigma. Int. J.Prod. Res. 46(23), 6679–6699 (2008)
21.
Jowwad, M.S., Gangha, G., Indhu, B.: Lean six sigma methodology for the improvement of the road construction projects. Int. J. Civil Eng. Technol. 8(5), 248–259 (2017)
22.
Albliwi, S., Antony, J., Lim, S.A.H., van der Wiele, T.: Critical failure factors of Lean Six Sigma: A systematic literature review. Int. J. Qual. Reliab. Manage. 31(9), 1012–1030 (2014)CrossRef
23.
Rajesh, A.: Interpretive structural modelling.: a comprehensive literature review on applications. Int. J. Six Sigma Competitive Adv. 10(3/4), 258–331 (2017)
24.
Chang, S.I., Douglas–Mankin, K.D., Chang, M.J., Ang–Carabuena, L.A., Tavakkol, B.: Identifying data – driven healthcare facilities: a case study in VHA Hospitals. Int. J.Six Sigma Competitive Adv. 10(2), 98–111 (2016)
25.
Ahmed, S., Manaf, N.H., Islam, R.: Effects of Lean Six Sigma application in healthcare services: a literature review. Rev Environ Health. 28(4), 189–194 (2013)CrossRef
26.
Saaty, R.W.: The analytic hierarchy process—what it is and how it is used. Math. Model. 9(3–5), 161–176 (1987)MathSciNetCrossRef
27.
Do, J.Y., Kim, D.K.: AHP-based evaluation model for optimal selection process of patching materials for concrete repair: focused on quantitative requirements. Int. J. Concrete Structures Mater. 6(2), 87–100 (2012)CrossRef
28.
Yoon, K. P., Hwang, C. L.: Multiple attribute decision making: An introduction (Vol. 104). Sage publications (1995)
29.
Shilpa, M., Naidu, N.V.R.: Quantitative evaluation of quality loss for fraction defective case using Taguchi’s Quality loss function. Int. J. Logistics Syst. Manage. (IJLSM), special Issue on: “Modeling Supply Chain Planning Problems by Integrating Data Analysis and Optimization Techniques”,18(1), 126–138 (2014)
30.
Shivakumar, M.R., Ashwini, N.: Optimization of CNC turning operation parameters of Aluminum Alloy 6061 with multiple performance characteristics using Taguchi method and grey relational analysis. Int. J. Mech. Dyn. Anal. 5(1), 1–4 (2019)
Metadata
Title
Analysis of Lean Six Sigma Implementation Indicators in Health Care sector—A Customer Perspective
Authors
M. Shilpa
M. R. Shivakumar
S. Hamritha
V. G. Ajay Kumar
S. Shreyansh
Copyright Year
2021
Publisher
Springer Singapore
Book
Advances in Industrial and Production Engineering

Print ISBN: 978-981-334-319-1

Electronic ISBN: 978-981-334-320-7

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-981-33-4320-7_21

Premium Partners

    Image Credits