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Published in:
2019 | OriginalPaper | Chapter
13. Arc of Conversation
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Abstract
The Arc of Conversation is a communication framework used to resolve a concern or overcome an impediment. It involves coaching and active listening from one party and honest, direct communication from the other party. The key to the arc of conversation is for the “coach” to provide a comfortable environment for the “coachee” to speak their mind. The desired results of this communication framework are a common understanding of the issues, identification of possible solutions, and a shared accountability for the resulting actions.