2016 | OriginalPaper | Chapter
Art-Bots: Toward Chat-Based Conversational Experiences in Museums
Authors: Stavros Vassos, Eirini Malliaraki, Federica dal Falco, Jessica Di Maggio, Manlio Massimetti, Maria Giulia Nocentini, Angela Testa
Publisher: Springer International Publishing
Published in:
Interactive Storytelling
Abstract
In this work we explore how a widely used conversational interface can be employed to offer engaging experiences in museums. “Art-bots” interact with visitors through chat and convey information about the museum artifacts in the form of short stories. The wide adoption of chat platforms such as Facebook messenger offers new ground to revisit approaches on avatars and virtual guides and build interactive dialogues to engage visitors. We take a practical approach based on a set of responses that are triggered by certain keywords and a curated story that guides visitors to a gamified information hunt.
