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Elements for Tailoring a BPM Maturity Model to Simplify its Use Read chapter Read first chapter

2017 | OriginalPaper | Chapter

Artifact-Driven Monitoring for Human-Centric Business Processes with Smart Devices: Assessment and Improvement

Authors : Giovanni Meroni, Pierluigi Plebani

Published in: Business Process Management Forum

Publisher: Springer International Publishing

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Abstract

Monitoring human-centric business processes requires human operators to manually notify to a BPMS when activities start or end. Even if nowadays smart devices, like smartphones and tablets, are adopted to make the transmission of these notifications easier, such devices usually hold a passive role, being a simple mediator between the BPMS and human operators.
In this paper, we adopt the Internet of Things (IoT) paradigm by envisioning an artifact-driven process monitoring where all the objects interacting with a business process instance can be coupled with a smart device to actively detect when process activities start or end. To support the artifact-driven monitoring, we propose an ontology-based approach to assess and improve the monitorability of a process model.

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previous chapter Events in Business Process Implementation: Early Subscription and Event Buffering
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Footnotes
1
Considerations on how to practically deal with sensor event streams are outside the scope of this paper.
 
2
For the sake of clarity, we applied our architecture to a simple scenario. However, this architecture can also monitor complex multi-party business processes [15].
 
3
The proposed ontologies have been implemented with Protégé [18] and are available at http://​purl.​org/​polimi/​martifact/​sosdr.
 
5
Actually, the Physics Domain ontology uses the name hasUnit to indicate such a property. However, hasUnit has already been used in FIESTA-IoT to indicate the relation between Sensor and Unit. Hence, to avoid ambiguity, we changed the name.
 
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Metadata
Title
Artifact-Driven Monitoring for Human-Centric Business Processes with Smart Devices: Assessment and Improvement
Authors
Giovanni Meroni
Pierluigi Plebani
Copyright Year
2017
Book
Business Process Management Forum

Print ISBN: 978-3-319-65014-2

Electronic ISBN: 978-3-319-65015-9

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-65015-9_10