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5. Automatisierte Workflows im Wissensmanagement

  • 2025
  • OriginalPaper
  • Chapter
Published in:
Authors
Florian Offergelt
Sebastian Hofreiter
Thomas Steiner
Published in
Künstliche Intelligenz im modernen Wissensmanagement
Publisher
Springer Berlin Heidelberg

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Zusammenfassung

Automatisierte Workflows sind strukturierte, regelbasierte Prozessabläufe, die mit minimalem manuellem Eingriff wiederholt ablaufen und durch No-Code-, Low-Code- oder Programmierlösungen umgesetzt werden können. Mit KI erweitert, verarbeiten sie unstrukturierte Daten, verstehen Kontexte und unterstützen komplexere Aufgaben, wodurch Wissen effizienter nutzbar wird. Im Wissensmanagement ermöglichen sie u. a. automatische Dokumentenverteilung, intelligente Kundenanfragenbearbeitung oder proaktive Wissensaktualisierung. Chancen liegen in Effizienz, Personalisierung und besserem Zugang zu Wissen, Grenzen in Ressourcenbedarf, Governance und Datenschutz.

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previous chapter KI-Agenten
next chapter Datenbasis und Datenqualität für KI im Wissensmanagement
Title
Automatisierte Workflows im Wissensmanagement
Authors
Florian Offergelt
Sebastian Hofreiter
Thomas Steiner
Copyright Year
2025
Publisher
Springer Berlin Heidelberg
Book
Künstliche Intelligenz im modernen Wissensmanagement

Print ISBN: 978-3-662-72564-1

Electronic ISBN: 978-3-662-72565-8

Copyright Year: 2025

DOI
https://doi.org/10.1007/978-3-662-72565-8_5
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