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2021 | OriginalPaper | Chapter

Bad Counter Knowledge: Case Studies and Countermeasures

Authors : Ettore Bolisani, Juan-Gabriel Cegarra-Navarro

Published in: Business Revolution in a Digital Era

Publisher: Springer International Publishing

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Abstract

One of the contexts most prone to misuse counter-knowledge is the health sector, when someone who suffers from serious illness, tends to seek for miraculous cures. This paper illustrates three cases in the recent history of Italy regarding healthcare treatments. These cases show how the “public authorities” struggled to retain credibility due to diffusion and misuse of counter-knowledge (i.e. the manipulation and diffusion of bad elements of counter-knowledge). By using theories and concepts derived from the knowledge management (KM) field, the cases are analyzed to highlight the weakness of the “official” (and supposedly credible) sources of knowledge when they must face the upsurge of many producers of unverifiable elements of counter-knowledge, amplified by social media. Useful lessons for public institutions are derived about how they may overcome the misuse of counter-knowledge. The findings also complement KM studies by discussing a definition of bad counter-knowledge.

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next chapter Sources of Information Used by Teachers and Reseachers from Romanian Universities in the Knowledge Flows of Bioeconomy
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Metadata
Title
Bad Counter Knowledge: Case Studies and Countermeasures
Authors
Ettore Bolisani
Juan-Gabriel Cegarra-Navarro
Copyright Year
2021
Book
Business Revolution in a Digital Era

Print ISBN: 978-3-030-59971-3

Electronic ISBN: 978-3-030-59972-0

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-3-030-59972-0_1