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Tracing the Roots of the Organizational Benefits of IT Services Read chapter Read first chapter

2017 | OriginalPaper | Chapter

Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review

Authors : Stefan Seebacher, Ronny Schüritz

Published in: Exploring Services Science

Publisher: Springer International Publishing

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Abstract

Blockchain technology is expected to revolutionize the way transactions are performed, thereby affecting a vast variety of potential areas of application. While expectations are high, real world impact and benefit are still unclear. To be able to assess its impact, the first structured literature review of peer-reviewed articles is conducted. As blockchain technology is centered around a peer-to-peer network, enabling collaboration between different parties, the service system is chosen as unit analysis to examine its potential contribution. We have identified a set of characteristics that enable trust and decentralization, facilitating the formation and coordination of a service system.

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Metadata
Title
Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review
Authors
Stefan Seebacher
Ronny Schüritz
Copyright Year
2017
Book
Exploring Services Science

Print ISBN: 978-3-319-56924-6

Electronic ISBN: 978-3-319-56925-3

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-56925-3_2

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