Building an Integrated Performance Management System for Process-Oriented Operation Management

The Unterweser Nuclear Power Plant (UNPP) has built up a Performance Management System (PMS) that has been implemented in form of an all-embracing control system. It is based on target values and pursues a clear strategic direction. An integrated management concept was required to implement the PMS using a coordinated tool landscape which would efficiently assure the achievement of the various corporate goals. The uniqueness lies in the continuity of the solution across all phases of the improvement cycle. The integration of all solution components, in particular, using ARIS PPM from the IT perspective and including the derivation of measures and their monitoring from the organizational perspective, ensures the efficiency of the management system. The implementation has been concluded for all operational management processes and all relevant processes of organizational management as a whole. The control system itself has a flexible layout and is controlled and modified regarding effectiveness and suitability on an annual basis. The results of the PMS are made available to all employees via various information channels (Intranet, reports; screens in the entrance area).