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Published in:
Property Traditions Read chapter Read first chapter

1997 | OriginalPaper | Chapter

Building Blocks to Customer Service

Author : Gordon Edington

Published in: Property Management

Publisher: Macmillan Education UK

Included in: Professional Book Archive

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The previous chapter considered the worldwide trends that are encouraging property owners to adopt a customer friendly approach. This chapter looks at how to create a customer focused business. In other words how does a property company turn the concept of customer service into reality?

previous chapter Drivers for Change
next chapter The Property Challenge Model
Metadata
Title
Building Blocks to Customer Service
Author
Gordon Edington
Copyright Year
1997
Publisher
Macmillan Education UK
Book
Property Management

Print ISBN: 978-1-349-14260-6

Electronic ISBN: 978-1-349-14258-3

Copyright Year: 1997

DOI
https://doi.org/10.1007/978-1-349-14258-3_3