Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Fathers and Male Guardians Are Important Stakeholders in Children’s Education: Do Lego Building and Scratch-like Programming Activities Hold a Key to Involving Them More? Read chapter Read first chapter

2016 | OriginalPaper | Chapter

Business Process Management (BPM) and e-Government: An Experience at University of Las Palmas de Gran Canaria (ULPGC)

Authors : Pablo Hernández-Bolaños, Jorge Rodríguez-Díaz

Published in: Stakeholders and Information Technology in Education

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The development of business process management (BPM) is a key factor to launch e-Government in a public organization. This development requires first identifying the components that make up the business process management and, second, implementing them. It is just this implementation which has been presented as one of the most complex milestones in the development of BPM. In this paper the authors show how to implement the components of BPM successfully based on construction that deploys an organizational initiative that addresses directly a problem expressing the organization and indirectly the implementation of BPM. This methodology is justified by a case study carried out in the ULPGC.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter IT in Educational Management: Can it Support Solution of e-Cheating Problem?
next chapter Alternative Ways of Involving Stakeholders: The Rise of Entrepreneurism in Higher Education and the Case of a Learning Enterprise
Literature
1.
2.
3.
Janssen, M., Kuk, G.: E-government business models for public service networks. Int. J. Electron. Gov. Res. (IJEGR) 3(3), 54–71 (2007)CrossRef
4.
Corradini, F., Polini, A., Re, B.: Inter-organizational business process verification in public administration. Bus. Proc. Mgmt. J. 21(5), 1040–1065 (2015)CrossRef
5.
Benedict, T., Bilodeau, N., Vitkus, P., Powell, E., Morris, D., Scarsig, M., Lee, D., Field, G., Lohr, T., Saxena, R., Fuller, M., Furlan, J.: A Guide to the Business Process Management Common Body of Knowledge. In: 3rd edn. Association of Business Process Management Professionals (2013)
6.
Trkman, P.: The critical success factors of business process management. Int. J. Inf. Manag. 30(2), 125–134 (2010)CrossRef
7.
8.
9.
Bai, C., Sarkis, J.: A grey-based DEMATEL model for evaluating business process management critical success factors. Int. J. Prod. Econ. 146, 281–292 (2013)CrossRef
10.
Bandara, W., Alibabaei, A., Aghdasi, M.: Means of achieving business process management success factors. In: Ein-Dor, P., Poulymenakou, A., Amami, M. (eds.) Paper in 4th Mediterranean Conference on Information Systems. Athens: Athens University of Economics and Business (2009)
11.
Karim, A., Arif-Uz-Zaman, K.: A methodology for effective implementation of lean strategies and its performance evaluation in manufacturing organizations. Bus. Proc. Manag. J. 19(1), 169–196 (2013)CrossRef
12.
Rosemann, M., vom Brocke, J.: Six core elements of business process management. In vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management: Introduction, Methods, and Information Systems (International Handbooks on Information Systems), vol. 2(1), pp. 105–122. Springer, Berlin (2015)
13.
Fettke, P., Zwicker, J., Loos, P.: Business process maturity in public administrations. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management: Introduction, Methods, and Information Systems (International Handbooks on Information Systems), vol. 2(1), pp. 105–122. Springer, Berlin (2015)
14.
Niehaves, C., Plattfaut, R., Becker, J.: Business process management capabilities in local governments: amulti-method study. Gov. Inf. Quart. 30, 217–225 (2013)CrossRef
15.
Santos, H., Valença, G., Alves, C.: Strategies for managing critical success factors of BPM initiatives in brazilian public organizations: a qualitative empirical study. Revista Brasileira de Sistemas de Informaçao Rio de Janeiro 8(1), 42–64 (2015)
16.
Lönn, C.-M., Uppström, E.: Process management challenges in swedish public sector: a bottom up initiative. In: Wimmer, M.A., Janssen, M., Scholl, H.J. (eds.) EGOV 2013. LNCS, vol. 8074, pp. 212–223. Springer, Heidelberg (2013). doi:10.​1007/​978-3-642-40358-3_​18 CrossRef
17.
Škrinjar, R., Trkman, P.: Increasing process orientation with business process management: Critical practices. Int. J. Inf. Manag. 33, 48–60 (2013)CrossRef
18.
Hyde, K.F.: Recognising deductive processes in qualitative research. Qual. Market Res. Int. J. 3(2), 82–90 (2000)MathSciNetCrossRef
19.
Yin, R.: Case Study Research, Design and Methods. Sage Publications, Thousand Oaks (2003)
20.
Brocke, V.: J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., Viaene, S.: Ten principles of good business process management. Bus. Proc. Manag. J. 20(4), 530–548 (2014)CrossRef
21.
Keen, P.: Relevance and rigor in information systems research: improving quality, confidence, cohesion and impact. In: Nissen, H. E., Klein, H. K., Hirschheim, R. (eds.) Information System Research: Contemporary Approaches and Emergent Traditions, pp. 27–49. Elsevier (1991)
22.
Bisquerra, R.: Metodología de la investigación educativa. La Muralla, San Sebastián (2012)
23.
Flick, U.: Introducción a la investigación cualitativa. Madrid, España, Morata
24.
Gottschalk, P.: Maturity levels for interoperability in digital government. Gov. Inf. Quart. 26(1), 75–81 (2009)CrossRef
25.
Kazanjian, R.K., Drazin, R.: An empirical test of a stage of growth progression model. Manag. Sci. 35(12), 1489–1503 (1989)CrossRef
26.
Van de Ven, A.H., Poole, M.: Explaining developments change in organizations. Acad. Manag. Rev. 20(3), 510–540 (1995)
27.
Melenovsky, M.J., Gartner, J.S.: BPM Maturity Model Identifies Six Phases for Successful BPM Adoption. Gartner Publication, 18 October 2006. ID Number: G00142643
28.
Weerakkody, V., Baire, S., Choudrie, J.: E-Government: the need for effective process management in the public sector. In: Paper in the 39th Hawaii International Conference on System Sciences (2006)
Metadata
Title
Business Process Management (BPM) and e-Government: An Experience at University of Las Palmas de Gran Canaria (ULPGC)
Authors
Pablo Hernández-Bolaños
Jorge Rodríguez-Díaz
Copyright Year
2016
Book
Stakeholders and Information Technology in Education

Print ISBN: 978-3-319-54686-5

Electronic ISBN: 978-3-319-54687-2

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-54687-2_11

Premium Partner

    Image Credits