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2018 | OriginalPaper | Chapter

23. Case Managed and Core Standardised Capabilities

Authors : Sofie Blakstad, Robert Allen

Published in: FinTech Revolution

Publisher: Springer International Publishing

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Abstract

The service aligned model relies on two key types of capability: Case Managed—flexible at the customer-facing edge, and Core Standardised—pre-loaded elements that are instantly available to the customer-facing teams on demand. This chapter describes the two types of capability. With these two simple capability types, organisations can easily flex structure to include third-party providers, partnership-operated services and other ecosystem players, and continuously evolve to meet changing customer needs.

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previous chapter Service Alignment

next chapter Communities of Practice and Centres of Excellence

Title: Case Managed and Core Standardised Capabilities
Authors: Sofie Blakstad
Robert Allen
Publisher: Springer International Publishing
Book: FinTech Revolution
Print ISBN: 978-3-319-76013-1

Electronic ISBN: 978-3-319-76014-8

Copyright Year: 2018
DOI: https://doi.org/10.1007/978-3-319-76014-8_23