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Published in:
2019 | OriginalPaper | Chapter
Characteristics of Problem Consciousness of Indonesian Returnee Nurses Who Experienced Intercultural Exchange in Foreign Countries
Authors : Manami Nozaki, Norihito Taniguchi, Miyoko Okamoto, Yui Matsuda, Shunji Morita, Reiko Mitsuya
Published in: Advances in Human Factors, Business Management and Society
Publisher: Springer International Publishing
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Abstract
The purpose of this study was to reveal the problems recognized by Indonesian nurses after returning to work in Indonesian health and medical facilities after work experience in nursing or nursing care work in Japan.
The Root Cause Analysis (RCA) with the theme of “Issues of my own workplace” was conducted on three people including two Indonesian nurses and one Japanese nurse as a facilitator. The issue tree as the result of RCA was an analysis subject. As a result, a series of eight events emerged in the issue tree. Four root causes were extracted. Problem consciousness emerged when subjects became culturally aware of the difference in standards between their home country and Japan which was then identified as cultural awareness.