Skip to main content

Advanced Search

Projected result for your current search: 0

Search Operators:

You can use operators in your search query to narrow down your results even more. Click on the search operator to see an explanation of how it works.
Finds documents with exactly this word group, in exactly this word order and spelling (e.g. "employer branding").
Finds documents with both search terms (e.g. sales AND bonus).
Finds documents with one or the other search term (e.g. porsche OR volkswagen).
Finds documents with all search terms. Blank space is understood as AND (e.g. man robot production).
Finds documents with no appearance of the word behind NOT (e.g. ford NOT "harrison ford").
Finds documents where the search term is mentioned at least "n" times."n" may be any number (e.g. COUNT(gear)>8).
Finds documents with both search terms in any word order, permitting "n" words as a maximum distance between them. Best choose between 15 and 30 (e.g. NEAR(recruit, professionals, 20)).
Finds documents with the search term in word versions or composites. The asterisk * marks whether you wish them BEFORE, BEHIND, or BEFORE and BEHIND the search term (e.g. lightweight*, *lightweight, *lightweight*).
Finds documents with the search term in different spellings. "?" allows only one character (e.g. organi?ation).
Special characters are understood as AND (e.g. Miller Bros. & Sons).

Semantic Search

powered by (Link opens in a new window)
loading …
Log in
Top

1. Chatbots for CRM and Dialogue Management

  • 2021
  • OriginalPaper
  • Chapter
Published in:
Author
Boris Galitsky
Published in
Artificial Intelligence for Customer Relationship Management
Publisher
Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

In this chapter, we learn how to manage a dialogue relying on the discourse of its utterances. We show how a dialogue structure can be built from an initial utterance. After that, we introduce an imaginary discourse tree to address the problem of involving background knowledge on demand, answering questions. An approach to dialogue management based on a lattice walk is described. We also propose Doc2Dialogue algorithm of converting a paragraph of text into a hypothetical dialogue based on an analysis of a discourse tree for this paragraph. This technique allows for a substantial extension of chatbot training datasets in an arbitrary domain. We evaluate constructed dialogues and conclude that deploying the proposed algorithm is a key in successful chatbot development in a broad range of domains where manual coding for dialogue management and providing relevant content is not practical.

Please log in to get access to your license.

Log in Register for free

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Business + Economics & Engineering + Technology"

Online-Abonnement

Springer Professional "Business + Economics & Engineering + Technology" gives you access to:

  • more than 102.000 books
  • more than 537 journals

from the following subject areas:

  • Automotive
  • Construction + Real Estate
  • Business IT + Informatics
  • Electrical Engineering + Electronics
  • Energy + Sustainability
  • Finance + Banking
  • Management + Leadership
  • Marketing + Sales
  • Mechanical Engineering + Materials
  • Insurance + Risk


Secure your knowledge advantage now!

inform now

Springer Professional "Engineering + Technology"

Online-Abonnement

Springer Professional "Engineering + Technology" gives you access to:

  • more than 67.000 books
  • more than 390 journals

from the following specialised fileds:

  • Automotive
  • Business IT + Informatics
  • Construction + Real Estate
  • Electrical Engineering + Electronics
  • Energy + Sustainability
  • Mechanical Engineering + Materials





 

Secure your knowledge advantage now!

inform now

Springer Professional "Business + Economics"

Online-Abonnement

Springer Professional "Business + Economics" gives you access to:

  • more than 67.000 books
  • more than 340 journals

from the following specialised fileds:

  • Construction + Real Estate
  • Business IT + Informatics
  • Finance + Banking
  • Management + Leadership
  • Marketing + Sales
  • Insurance + Risk



Secure your knowledge advantage now!

inform now
next chapter Recommendation by Joining a Human Conversation
Title
Chatbots for CRM and Dialogue Management
Author
Boris Galitsky
Copyright Year
2021
Book
Artificial Intelligence for Customer Relationship Management

Print ISBN: 978-3-030-61640-3

Electronic ISBN: 978-3-030-61641-0

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-3-030-61641-0_1
This content is only visible if you are logged in and have the appropriate permissions.