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Published in:
2016 | OriginalPaper | Chapter
Choosing a Solution Set
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Suppose you are the owner of an auto recycling operation that buys junk cars and resells their used parts to a variety of customers. Your current state problem challenge relates to having a high return rate of these parts due to retail customers not really knowing specific information about their cars. That is, individuals or body shops are buying replacement parts, but their insurance companies require more information before they are willing to settle claims. If the replacement parts do not fit for the regular customer and/or insurance companies will not pay, parts are frequently returned, and the money paid back for returns reduces the profit for your company.