Closed Control Cycle for Business Process Management on the Credit Suisse Securities Platform

Credit Suisse

, a global financial services provider, is currently reengineering its securities platform. For this purpose, the individual applications are transferred into a process- and service-oriented IT architecture. It is noteworthy that the process models developed in a team-effort by Business and IT are being employed directly for process-driven order processing. The ‘Auftragsmanager’ (order manager), developed within

Credit Suisse

, carries out the actual controlling and monitoring tasks. Implementing the ARIS Process Performance Manager (ARIS PPM) completes the Business Process Management control cycle. Our motivation for re-engineering is our conviction that efficient Process Management relies on transparent processes throughout the entire Process Management control cycle, including design, the straightforward execution by IT systems, and analysis and optimization. Alongside the account of the conceptual and technical implementation of the control cycle, the benefits for operations will be illustrated in a case study on stock market transaction processing