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Challenges in Bridging Social Semantics and Formal Semantics on the Web Read chapter Read first chapter

2014 | OriginalPaper | Chapter

Cloud-Based Collaborative Business Services Provision

Authors : Luis M. Camarinha-Matos, Hamideh Afsarmanesh, Ana Inês Oliveira, Filipa Ferrada

Published in: Enterprise Information Systems

Publisher: Springer International Publishing

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Abstract

The notion of service-enhanced product, representing the association of services to manufactured products, offers an important mechanism for value creation and product differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Provision of suitable services in this context typically requires collaboration among multiple stakeholders. Furthermore, the involvement of the customer is not limited to service consumption but rather includes contributions to new services design and configuration. In response to these requirements, this paper contributes to the clarification of concepts and definition of a framework for collaborative business services design (co-creation) and delivery. At the base of the framework, a cloud-based collaboration platform supports the establishment and operation of the involved enterprise networks. Application examples are given for the solar energy sector.

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Metadata
Title
Cloud-Based Collaborative Business Services Provision
Authors
Luis M. Camarinha-Matos
Hamideh Afsarmanesh
Ana Inês Oliveira
Filipa Ferrada
Copyright Year
2014
Book
Enterprise Information Systems

Print ISBN: 978-3-319-09491-5

Electronic ISBN: 978-3-319-09492-2

Copyright Year: 2014

DOI
https://doi.org/10.1007/978-3-319-09492-2_22

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