Cognitive and Emotional-Motivational Aspects of Communication to Improve Work Safety in Production Processes: Case Study

The aim of the publication is to emphasize the role of effective communication practices in shaping and maintaining a high level of occupational safety in production processes. Theoretical considerations were supported by a synthetic review of research results and supplemented by a case study of a manufacturing company. The study exploits the author’s questionnaire for the Communication Performance Assessment in the area of Health and Safety (CPA-OHS). The results of the research clearly indicate deficits in vertical communication - between employees and supervisors. The main problems are related to the lack of freedom in daily communication between employees and management and a low level of mutual understanding. The survey showed that the consequences of the current problems in the area of interpersonal communication may be intensified in the near future as a result of a deep reconstruction of the human-machine relationship, based for the first time in the history of civilization on cooperation with non-human intelligence.