Skip to main content
Top

2015 | OriginalPaper | Chapter

Collaborative After-Sales Service in the Cloud Manufacturing

Authors : Ping Zou, Lei Jiang, Shifeng Liu

Published in: LISS 2013

Publisher: Springer Berlin Heidelberg

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

In the globalization background, rapidly expanding manufacturing industry and quickly developing computing and information technology pushed that cloud manufacturing which represents the most cutting-edge integration of manufacturing and information technology came into being. Meanwhile, during the full life cycle of the manufacture, the profit of production, supply and sell is getting lower and lower. After-sales service sectors because of their great profit growth get more and more attention, so the collaborative after-sales service (hereinafter referred to as “collaborative service”) between enterprises is becoming an important research direction of cloud manufacturing. This paper analyzes the importance and service modes of collaborative service, proposes collaborative service solutions between enterprises, with the advanced technology and the concept of cloud manufacturing, through the establishment of a third-party after-sales collaborative service platform, helps global manufacturing enterprises and service providers to build business cooperation relationship quickly and promotes manufacturing enterprises from “production style” to “service style”.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Li Bohu, Zhang Lin, Chai Xudong (2010) Introduction to cloud manufacturing. ZTE Commun 4:6–9 Li Bohu, Zhang Lin, Chai Xudong (2010) Introduction to cloud manufacturing. ZTE Commun 4:6–9
go back to reference Li Pengzhong, Zhang Weimin, Horst Meier, Gu Rongxin (2007) A new service mode promoting sustainable development of manufacturing-cooperative service. Manuf Autom 3(1–3):9 Li Pengzhong, Zhang Weimin, Horst Meier, Gu Rongxin (2007) A new service mode promoting sustainable development of manufacturing-cooperative service. Manuf Autom 3(1–3):9
go back to reference Li Xiaofeng (2008) Research on web collaborative after service management modes. J Taiyuan Univ Sci Technol 3:174–178 Li Xiaofeng (2008) Research on web collaborative after service management modes. J Taiyuan Univ Sci Technol 3:174–178
go back to reference Yin Shaofeng (2011) Research of engine service management platform. Manuf Autom 17:21–23 Yin Shaofeng (2011) Research of engine service management platform. Manuf Autom 17:21–23
Metadata
Title
Collaborative After-Sales Service in the Cloud Manufacturing
Authors
Ping Zou
Lei Jiang
Shifeng Liu
Copyright Year
2015
Publisher
Springer Berlin Heidelberg
DOI
https://doi.org/10.1007/978-3-642-40660-7_12