2010 | OriginalPaper | Chapter
Collections (Early Stage Delinquency)
Published in: The Management of Consumer Credit
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One of the biggest costs of running a consumer credit business is the loss from debts that are written-off due to customers failing to repay what they owe. For a typical credit card business, write-off accounts for about one third of all costs (Evans and Schmalensee 2005 p. 224).