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Published in:
2012 | OriginalPaper | Chapter
Commitment-Based Modeling of Service Systems
Authors : Roberta Ferrario, Nicola Guarino
Published in: Exploring Services Science
Publisher: Springer Berlin Heidelberg
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This contribution presents an ontological model of services that describes them as complex temporal entities, constituted by interrelations of states, actions and processes, occurring in a wider service system. Our aim is to establish rigorous ontological foundations for the various basic notions of service science, including service, service system, service process, service system life-cycle, and service value co-creation. A crucial role in our approach is played by the notion of commitment, which allows us to provide a definition of service as generic commitment to guarantee the execution of value co-creation actions.