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Published in:
2020 | OriginalPaper | Chapter
Communication Design and Medical Procedures: Inform Citizens to Act in Emergency Situations
Authors : Marco Neves, Ana Rafaela Poças
Published in: Advances in Ergonomics in Design
Publisher: Springer International Publishing
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Abstract
Emergency situations are unpredictable and happen very quick. They require citizens to be able to act to help victims until they are stable or until emergency entities arrive. Acting in these situations is crucial to save someone’s life. However, the average citizen does not always know about first aid. Communication for this matter is important as it allows a set of information to be transmitted in a variety of ways, such as verbal, non-verbal or pictographic. Therefore, first aid procedures should be communicated in a simple and objective way, to motivate citizens to act in emergency situations. We present a set of analog and digital media as part of a design project developed as a solution for these circumstances, where we explain basic life support and recovery position. We undertook an evaluation of project outcome, through questionnaires. Perception and effective learning of techniques to deal with emergency situations was improved.