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Evaluation of Online Consulting Using Co-browsing: What Factors Are Related to Good User Experience? Read chapter Read first chapter

2020 | OriginalPaper | Chapter

Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector

Authors : Hashim Iqbal Chunpir, Mostafa Ismailzadeh

Published in: Advances in Usability and User Experience

Publisher: Springer International Publishing

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Abstract

This work reviews and compares the literature about ITSM practices in libraries, public administration, commercial sector and e-Science infrastructures. Six aspects taken out were properties or structure of digital components, source of finances to support the daily running of business in these sectors, forms of organization, frameworks developed in the form of guidelines to structure the sectors, the factors that influence implementation of ITSM guidelines. It was found out that though there are similarities between all of these sectors, yet the case of e-infrastructures is special and practical implementation of ITSM practices is needed.

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Literature
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Iden, J., Eikebrokk, T.R.: Implementing IT service management: a systematic literature review. Int. J. Inf. Manage. 33(3), 512–523 (2013)CrossRef
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Metadata
Title
Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector
Authors
Hashim Iqbal Chunpir
Mostafa Ismailzadeh
Copyright Year
2020
Book
Advances in Usability and User Experience

Print ISBN: 978-3-030-19134-4

Electronic ISBN: 978-3-030-19135-1

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-19135-1_4

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