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Published in:
2020 | OriginalPaper | Chapter
Conclusion
Author : Laura Johanna Oberle
Published in: Servitization of Industrial Enterprises through Acquisitions
Publisher: Springer Fachmedien Wiesbaden
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Servitization is a widely recognized move from the goods-oriented manufacturing business towards a service-oriented solution provider. Driven by commoditization, market stagnation, and more demanding customer needs, industrial enterprises are attracted by the stable revenues and the customer proximity generated by services. Service management is become increasingly important for manufacturing companies and the differences between services and products have to be addressed.