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2023 | OriginalPaper | Chapter

7. Conclusion

Author : Philipp Sylla

Published in: Electronic Procurement of Transportation Services

Publisher: Springer Fachmedien Wiesbaden

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Abstract

This work was motivated by several identified research gaps which exist in the context of ETMs: there is little knowledge about the current use of ETMs and the results of previous research do not support decision-makers in the assessment of ETM use or the evaluation of the business value impact of ETMs.

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previous chapter An Evaluation Concept for ETMs

Only 22 out of 178 respondents were adopters of ETMs (12.4%), cp. section 5.2.4.

Cp. Junge et al. (2019), p. 37.

Most non-adopters use e-mail to transfer transport orders to transportation service providers (cp. section 5.2.4.2.3).

For example, it might be necessary to search and read multiple e-mails to find out whether a transportation service provider has agreed to perform a transport. In comparison, the structured process and overview of transport orders provided by ETMs will typically facilitate a quick determination of the status of transport orders even when their number is large.

Cp. Figure 5.9 in section 5.2.4.2.1. This is also in line with a few results of other empirical studies which indicate the relevance of relational exchanges between shippers and transportation service providers: A study from 1994 indicates that the relationship between shippers and forwarders is rather long-term oriented with an average duration of approximately 15 years (cp. Büschken (1994), pp. 145–146). Another study finds that 18 of the 22 participating shippers are working together with fewer than four carriers (cp. Steffen (1996), p. 258).

Cp. Pfohl (2018), p. 292; Rümenapp (2002), p. 19.

The risks to delivery quality do not affect the business process performance or commitment to ETM for adopters (cp. section 5.2.6.1.2) or the adoption of ETMs by non-adopters (cp. section 5.2.6.2.2).

Cp. Table 50 in section 6.1.1.

Cp. Figure 6.6 in section 6.1.2.1.3.

Cp. Table 6.13 in section 6.2.2.1.

Cp. Figure 6.10 in section 6.3.

For example, the use of EMs has often been investigated in terms of adoption (cp. Gottschalk and Foss Abrahamsen (2002), p. 330; Jianyuan et al. (2009); Joo and Kim (2004), p. 95; Son and Benbasat (2007), p. 92; Upadhyaya et al. (2017), p. 58; Quaddus and Hofmeyer (2007), p. 204). Moreover, global measures without a distinction of sub-dimensions or different variables of business process performance are often used in EM or e-procurement studies (cp. Chang and Wong (2010), pp. 269–270; Johnson et al. (2007), p. 1273; Ranganathan et al. (2011), p. 539; Shi and Liao (2015), p. 946; Tai et al. (2010), p. 5407).

In the context of the procurement of transportation services, a previous study has made a distinction between contract and dynamic spot market relationships and concludes that „[…] there is great need to be able to better segment networks appropriate for these different relationship forms“ (Caplice (2021), p. 17).

Relevant factors for the adoption of EMs include external pressure (cp. Deng et al. (2019b); Joo and Kim (2004); Misra et al. (2020); Son and Benbasat (2007); Upadhyaya et al. (2017)), product characteristics (cp. Son and Benbasat (2007); Upadhyaya et al. (2017)), firm size (cp. Joo and Kim (2004)), top management support (cp. Deng et al. (2019b); Jianyuan et al. (2009)), perceived benefits (cp. Misra et al. (2020); Quaddus and Hofmeyer (2007)), demand uncertainty and market volatility (cp. Son and Benbasat (2007)), and critical mass and organization characteristics (cp. Quaddus and Hofmeyer (2007)).

Cp. section 4.2.2.4.

Cp. Rosenthal et al. (1993), p. 116.

Cp. Homburg et al. (2010), p. 201.

Cp. DVZ (2021).

Cp. Hair et al. (2017), p. 23.

Cp. section 5.2.4.1.2.

Cp. Batenburg (2007), p. 189.

This has also been mentioned by the experts of the preliminary study (cp. section 5.1.3.1.3).

Title: Conclusion
Author: Philipp Sylla
Publisher: Springer Fachmedien Wiesbaden
Book: Electronic Procurement of Transportation Services
Print ISBN: 978-3-658-40402-4

Electronic ISBN: 978-3-658-40403-1

Copyright Year: 2023
DOI: https://doi.org/10.1007/978-3-658-40403-1_7