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2018 | OriginalPaper | Chapter

Configurations of User Involvement and Participation in Relation to Information System Project Success

Authors : Phillip Haake, Johanna Kaufmann, Marco Baumer, Michael Burgmaier, Kay Eichhorn, Benjamin Mueller, Alexander Maedche

Published in: Advanced Information Systems Engineering

Publisher: Springer International Publishing

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Abstract

Information system (IS) project success is crucial given the importance of these projects for many organizations. We examine the role of user involvement and participation (UIP) for IS project success in terms of perceived usability in 16 cases, where an IS has been implemented in an organization. Qualitative Comparative Analysis (QCA) enables us to research multiple IS project configurations. We identify the participation of the appropriate users in the requirements analysis phase as the key condition for IS project success. Our research corroborates anecdotal evidence on key factors and informs practitioners about the most effective way to conduct UIP.

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Metadata
Title
Configurations of User Involvement and Participation in Relation to Information System Project Success
Authors
Phillip Haake
Johanna Kaufmann
Marco Baumer
Michael Burgmaier
Kay Eichhorn
Benjamin Mueller
Alexander Maedche
Copyright Year
2018
DOI
https://doi.org/10.1007/978-3-319-91563-0_6

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