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2. Consumer Behavior: External Factors

  • 2025
  • OriginalPaper
  • Chapter
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Abstract

This chapter delves into the intricate web of external factors that influence consumer behavior, focusing on macroeconomic indicators, socio-cultural dimensions, and technological advancements. It explores how economic variables such as income, expenditure, and perceived value impact spending patterns. The role of mobile money services and e-commerce in shaping consumer decisions is also examined, highlighting the convenience and price advantages they offer. The text further investigates the influence of social media and peer networks on brand loyalty and purchasing behavior. Additionally, it discusses the impact of price indicators and promotions on consumer preferences and the strategies companies employ to attract and retain customers. The chapter concludes by emphasizing the importance of understanding these external factors to develop effective marketing strategies and drive consumer satisfaction and loyalty.

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Title
Consumer Behavior: External Factors
Author
Rajagopal
Copyright Year
2025
DOI
https://doi.org/10.1007/978-3-031-95921-9_2
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