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05-03-2022

Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context

Authors: Frank Bivar Franque, Tiago Oliveira, Carlos Tam

Published in: Information Systems Frontiers | Issue 2/2023

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Abstract

The use of mobile payment (m-payment) is growing exponentially in developing countries. A small number of investigations have been undertaken on what makes people continue to use m-payment in an African context. We combine the task technology fit (TTF) model, expectation-confirmation model (ECM), and trust dimension to explain the influence of continuance use of m-payment. We collected 384 valid questionnaire responses from Mozambique. The results show that the relevant constructs to explain continuance intention are use, individual performance, overall trust, and the moderation role of satisfaction.

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Title: Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context
Authors: Frank Bivar Franque
Tiago Oliveira
Carlos Tam
Publication date: 05-03-2022
Publisher: Springer US
Published in: Information Systems Frontiers / Issue 2/2023
Print ISSN: 1387-3326
Electronic ISSN: 1572-9419
DOI: https://doi.org/10.1007/s10796-022-10263-8

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