1 Introduction
2 Perceived opportunities and threats of digitalization
Potential Opportunities | |
Social Inclusion | |
Efficiency in public service delivery | Open technologies are impacting the design and delivery of public utilities and systems (Kirov 2017)—channels of public service delivery are becoming faster, cheaper and more efficient through digitalization, and interactions between citizens and governments are enhanced through e‑government initiatives (Kirov 2017) |
Operational efficiency and ease of knowledge acquisition | |
Business opportunities and employment generation | Digitalization enables alternative financing opportunities for entrepreneurs such as crowdfunding and reduces barriers of expansion, leading to a more efficient cross-border exchange of goods and services (Bouncken et al. 2015). Digital technologies such as cloud solutions and peer-to-peer collaboration allow companies to shift supporting business processes to other parts of the world with cheaper labor supply (Kahl et al. 2017) |
Potential Threats | |
Workforce disruption | Digitalization has led to a decrease in demand for low level repetitive jobs that have been automated by digital technologies, and the emergence of collaborate business models is also redefining new skill requirements for the labor market and the educational curriculum (McKinsey Global Institute 2017) |
Cybercrimes | |
Data privacy issues | |
Social engineering and media manipulation | The susceptibility to influence and manipulation has increased in size and breadth as a result of digitalization and new capabilities now enable basic human behaviors to easily be exploited remotely by malicious attackers to achieve an economic or political agenda (Marwick and Lewis 2017) |
3 Defining corporate digital responsibility
Definition | Source |
---|---|
“The set of shared values and norms guiding an organization’s operations with respect to the creation and operation of digital technology and data.” | Lobschat et al. (2019) |
“Expanding the remit of CSR to address the impact of the digital tools and environments that businesses operate in.” | Ampofo (2016) |
“CDR is about recognizing that the organizations driving forward the advancement of technology, and those that leverage technology to engage and provide services to the citizen, have a responsibility to do so in a manner that is fundamentally leading us toward a positive future.” “A CSR strategy that spans the breadth of technology’s impact on society.” | Joynson (2018) |
“Corporate Digital Responsibility is about protecting people’s rights around data (in line with regulation), about ensuring that trust is maintained because they see that products and services save them personal time, help them with their health and ageing, and protect them from less acceptable or threatening uses of those same technologies.” | Price (2018) |
“Corporate Digital Responsibility (CDR) refers to corporate responsibility in the digital society.” | CSR News (2018) |
“Corporate Digital Responsibility is an understanding of corporate responsibility in and for a digital society. It involves a regulated and a voluntary level: on the one hand, the observance of relevant laws or directives, on the other hand, the exercise of a voluntary responsibility in shaping the digital society.” | politik digital e. V. (2018) |
“A Corporate Digital Responsibility (CDR) complements corporate responsibility and partially re-thinks it as companies need to think about the societal impact of digital products and services as they evolve and ensure that they are compatible with our value standards.” | Andersen (2018) |
“Corporate digital responsibility is a voluntary commitment. It starts with the need to conform to legal requirements and standards—for handling customer data, confidential, intellectual property and so on—but it also extends to wider ethical considerations and the fundamental values that an organization operates by.” | Driesens (2017) |
Corporate Digital Responsibility is an extension of a firm’s responsibilities which takes into account the ethical opportunities and challenges of digitalization.
4 Relevant topics for CDR
Environmental | Social | Governance |
---|---|---|
1. Energy and carbon footprint | 1. Digital cohesion | 1. Reliability of system |
2. Digital waste | 2. Digital influence | 2. Data transparency |
3. Digital well-being | 3. Data collection and storage | |
4. Digital empowerment | 4. Data ownership and privacy | |
5. Socially compatible automation | 5. Data responsibility and stewardship | |
6. Unbiased AI | 6. Data security | |
7. Digital self | 7. Data usage and accessibility | |
8. Digital inclusion | 8. Robot ethics | |
9. Digital surveillance | ||
10. Digital freedom |